DescriptionReporting to the VP of Sales Development, the Manager, SDR is responsible for driving the overall success of their CivicPlus Inside Sales SDR team, achieving defined team quotas and goals, ensuring SDR adherence to processes, as well as promoting individual SDR professional growth and success. This is a hybrid position, which involves working from our Durham, NC; Manhattan, KS; or Dallas-Fort Worth office location 2 to 3 days a week.
We’re excited to hire a new Manager, SDR who can:
Defining & Executing

• Define lead campaigns following strategic guidance (focus on verticals, sub-verticals and geographic regions)
• Create and manage calling strategies & sales campaigns for SDRs
• Coordinate with Marketing team for a targeted lead distribution process in alignment with current strategic focus
• Drive success of SDR sales quota (daily touches, meetings booked)
• Work with the closing team to ensure a smooth hand-off of meetings booked
• Actively collaborate with Marketing and Sales Ops on inbound campaigns, processes and reporting

Monitoring, Tracking and Adjusting Strategies

• Analyze the results of campaigns and identify trends and areas for improvement
• Ensure the output of the SDR team is in line with expectations, closely monitoring both quantity and quality
• Ensure SDR adherence to processes, messaging, and sales methodology
• Report to VP of Sales Development on metrics, team successes, failures and activity
• Re-align prospecting strategy, in collaboration with Director of Sales Development, as necessary to ensure SDR team meets pipeline creation expectations
• Maintain SDR Sales training documents and exercises for product knowledge, prospect qualification requirements, day to day processes, overall strategy and requirements

Managing, Supervising, Coaching, Training

• Coach and mentor SDRs to overcome sales prospect roadblocks and maximize booked meetings
• Conduct weekly 1:1 reviews with SDRs to achieve sales targets and evolve professional development
• Review SDR calls on a weekly basis and provide feedback/direction to SDRs & Director of Sales Development
• Manage daily & weekly meetings with the team to report on activity
• Participate in hiring activities, define team target in collaboration with the Director of Sales Development, address performance issues
• Perform both initial and ongoing SDR training and education

There is no perfect candidate, but we are looking for:

• 2 years previous management experience with a track record of success (preference for SDR management experience)
• 1-4 years of previous experience as an SDR in a fast-paced sales environment
• Bachelor’s degree desirable
• Passion for hands-on management of an SDR team
• Strong organizational skills
• Strong CRM proficiency (preference for Salesforce) with a focus around reporting
• Demonstrated leadership skills and experience

Compensation and Benefits:

• Base Salary: $76,000 annually based on a full-time, 40-hour work week
• Potential Variable Pay: $40,000 based on set goals
• Benefits: Comprehensive health insurance, dental insurance, vision insurance, Flexible Time Off, 401(k) plan, and more

About CivicPlus:

CivicPlus® is a trusted technology company dedicated to empowering government staff and powering exceptional digital experiences for residents. With a comprehensive suite of solutions that combine to form THE Modern Civic Experience Platform, we strive to create one-stop, frictionless, interactions that delight residents and help staff collaborate and work efficiently. As a result, government administrations that choose CivicPlus realize greater trust and satisfaction among their community members. Backed by over 25 years of experience and leveraging the insights of roughly 850 team members, our solutions are chosen by over 10,000 clients and are used daily by over 340 million people in the U.S. and Canada alone.
PLEASE NOTE:CivicPlus is unable to sponsor visas at this time. You must be a US Citizen or Permanent Resident authorized to work in the US.
All applicants will be subject to a background and reference check.
Equal Opportunities
CivicPlus is an equal opportunity employer and value diversity at our company. We desire to have our employees reflect the diverse communities we serve and we recognize that diverse and inclusive teams lead to more innovation and better financial returns. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Please be aware of scammers who may fraudulently allege to be from CivicPlus. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information such as bank account numbers, identification numbers, etc through social media or chat-based apps, nor do we request or send money for the purchase of business equipment or request interviews via text message. If you suspect fraud, please report it to your local authorities, as well as reaching out to us at Recruiting@civicplus.com with any information you may have.