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Clinica Family Health is Hiring a Front Desk Near Lafayette, CO
Benefits:
- Medical
- Dental
- Vision
- FSAs/HSAs
- Accident/Hospital
- Retirement Plan
- other Employee & Family Support Programs
Compensation: Approximately $18.00 - $20.25 per hour. All individual pay rates are calculated based on the candidate's experience and internal equity.
Overview of Role:
*Must be bilingual in Spanish and English.*
Have a staff member who is fully cross trained in all aspects of administrative support of the providers resulting in a smooth running pod team. This job exists to provide the pro-active front office support of the medical team in creating a great customer experience for the patient.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Knowledge and understanding of patient payer terminology, eligibility, and insurances accepted, to include Medicare, Medicaid, Commercial, and clinic specific programs.
- Skilled at receiving and processing collection of payment and proper cash handling procedure.
- Quality scheduling to include active-schedule management and maintaining the clinic schedule.
- Excellent customer service, cultural sensitivity, and confidentiality.
- Follow appropriate telephone protocol for patients and employees.
- Initiate, update and maintain electronic medical record.
- Responsible for patient-related data collection for process and quality improvement.
- Actively enrolls and engages patients with My Clinica Connection.
- Responds to patients questions by following and informing of our policies and procedures.
- In coordination with the security guard or hospitality clerk, actively monitor lobby area for, security, safety concerns, and cleanliness.
- Distribution of all clinic deliveries.
- First line of de-escalation when handling volatile, emotional, and behavioral patient issues.
- Report signs of abuse/neglect of patients or staff members to a clinic manager immediately.
- Completes patient registration in EMR and updates with any changes in patient status.
- Updates patients of current wait time, when necessary.
- Support the Clinical team with all administrative, planned care initiatives.
- Maintains visitor check-in process.
- Responsible for all "normal lab" phone calls to patients.
- Assists patients in filling out registration forms.
- Performs daily outreach from the care planner alert report and other outreach efforts as directed.
- Manages all outgoing correspondents via mail, email, and fax for the clinic.
- Confirms appointments via phone call to patients.
- Participation in organization, site workgroups, or committees as requested.
- Basic understanding of financial enrollment and refers when appropriate.
- Receiving dropped off labs and basic knowledge of specimen handling and storage.
- Reads data, corrects errors, and reports inefficiencies.
Education and Experience:
- High School diploma or GED preferred.
- One year in a medical facility preferred.
- Proficient in Microsoft Outlook, Word, and Excel preferred.
- Bilingual in Spanish and English.
- Basic computer, math, written and phone skills.
- Excellent customer service and organizational skills.
- Sensitivity to low income, ethnic minority community is required.
- Able to flourish in a team management system.
- Ability to work under pressure, multitask, and prioritize efficiently.
Job Summary
Full Time
$29k-38k (estimate)
05/02/2024
05/15/2024
clinica.org
LAFAYETTE, CO
200 - 500
1977
SIMON SMITH
$50M - $200M
Ambulatory Healthcare Services
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About Clinica Family Health
Clinica Family Health is a community health center, a medical safety net for those who otherwise might fall through the cracks of the American health care system. We exist to provide basic health care to the low-income and uninsured people of our service area.
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