The Library Department at the College of Saint Benedict and Saint John's University invite applications for a full-time (1.0 FTE), benefit eligible position of Access Service Associate - Circulation Lead. The anticipated start date for this position is July 1, 2024. The Access Service Associate - Circulation Lead is responsible for hiring, training, supervising, and mentoring student employees both as an essential service but also as a high impact student retention practice. This position is also responsible for the management, support, and development of the Saint John’s University (SJU) Alcuin Library media collection, coordinating course reserves, intercampus deliveries, as well as assisting with library projects and providing direct service to library patrons.
This is a highly visible position demanding frequent interaction with faculty, students, staff, other members of the academic community, and outside patrons. This position is responsible for creating a welcoming and inclusive environment where students can find community with faculty, staff, and each other. This position is responsible for library security, emergency, and safety procedures. This position works standard office hours but may be required to work an occasional evening or weekend shift.

Institutional Inclusion Visioning Statement

The College of Saint Benedict (CSB) and Saint John’s University (SJU) believe that an excellent liberal arts education requires an understanding and appreciation of cultural difference and that everyone deserves to feel safe and morally valued. To that end, we will challenge our own practices and systems. Our commitment to an inclusive environment will be incorporated into all decision-making processes. We dedicate ourselves to cultivating an equitable, inclusive community founded on respect for all persons.

CSB and SJU offer competitive salaries and a comprehensive benefits program.For further information regarding CSB and SJU, see http://www.csbsju.edu/about.Student Employee Supervision 

• Hire, train, schedule, and supervise the student employees who staff the Circulation Desk at the Alcuin Library. 
• Model excellent customer service practices. 
• Monitor workflows, priorities, deadlines, and budgets. 
• Provide ongoing evaluation and constructive feedback. 
• Work with student employees on an ongoing basis to develop transferable skills and embed student learning and reflection into the student employment experience. 
• Create and maintain training documentation for student employees. 
• Conduct training sessions and workshops, develop online tutorials and other learning tools.

Operations 

• Oversee circulation, maintenance, inventory, and resetting of media equipment. 
• Identify, evaluate, and recommend technology resources appropriate for the technology lending program. 
• Manage holds and recall requests along with intercampus delivery requests. 
• Responsible for the Course Reserves process, maintenance of the collection, and communication with faculty. 
• Perform standard library functions: loading and editing item, patron, and reserve records; assisting patrons with barcode changes; and resolving patron circulation problems. 
• Process patron withdrawals and terminations. 
• Actively survey the building and its patrons, observing issues of safety, maintenance, and security. 
• Communicate Library and Learning Commons hours with Life Safety department. 
• Provide assistance and information regarding basic research, library loans, facilities, policies, and procedures to library patrons. 
• Develop and maintain relationships with building and campus partners. 
• This position requires positive participation in all institutional directives and other duties as assigned. 

• Bachelor’s Degree or equivalent education and experience. 
• Experience with standard word processing and spreadsheet packages.
• Comfortable with basic research skills.
• Excellent interpersonal and communication skills to manage customer service situations.
• Experience with teaching, training, mentoring, and/or supervising.
• High level of accuracy in performing all job responsibilities.
• Ability to work collaboratively with other members of the department to accomplish departmental goals.
• Ability to maintain confidentiality.
• Ability to direct, train, and mentor student employees. 

Physical Requirements:

• Exposure to standard office conditions.
• Significant keyboard and computer use, prolong sitting and standing. 
• Manual dexterity.
• Ability to reach, stoop, and kneel to retrieve materials from all shelving levels.
• Ability to lift up to 30 lbs. on a regular basis. 

Travel Requirements:

• Frequent travel between the campuses of the College of Saint Benedict and Saint John’s University.
• Professional development, conferences, and training may require travel and overnight accommodations.

Applications are accepted online by clicking on "Apply". Candidates are asked to complete the application form and submit a cover letter and resume.If you require an accommodation to participate in the CSB and SJU hiring process, please contact Human Resources at (320) 363-5501 or employment@csbsju.edu.It is the policy of CSB and SJU to conduct a pre-employment background check. An offer of employment is contingent upon a successful background check. The College of Saint Benedict and Saint John's University also utilizes E-Verify as part of its onboarding process to confirm work authorization.The College of Saint Benedict and Saint John's University are Affirmative Action/Equal Opportunity Employers.