18 Apogee Consulting Group PA Jobs near me
Apogee Consulting Group PA is Hiring an IT Support Analyst Near Cary, NC
General Job Description / Summary
Supports internal users with hardware and software issues by performing the following duties.
Acts as level I and some level II helpdesk ticket support.
Hour Rate: $25-$28/hr
Key Duties and Responsibilities:
- Provides support to end users for internal systems.
- Supports the setup of new hires laptops and delivers timely.
- Trains current users on company apps/devices including but not limited to laptops, cell phones, desk equipment and conference room equipment.
- Assists in managing hardware, software, and license inventory.
- Performs user requested software installations/updates.
- Maintains support knowledgebase.
- Education Requirements: 2yr degree or related IT support certificate/technical education.
- Experience: 2 related IT systems experience/customer support/helpdesk role.
(Preferred) VMware vSphere, VMware Horizon, Newforma. A , Net , or ITIL certifications. Technical training or teaching experience. Experience working with SSO solutions or Directory Management systems
Job Summary
Full Time
$50k-63k (estimate)
04/27/2024
05/16/2024
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The IT support analyst will also perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention.
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troubleshooting hardware and software issues.
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A IT support analyst should be able to work calmly when under pressure.
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