AirSystems Unlimited, LLC. is searching for a full-time CSR Specialist who can handle customer care tasks and dispatch field technicians in the Chattanooga and Cleveland, TN areas. In this vital role, you will manage incoming phone calls and emails regarding service, maintenance, replacement requests, and scheduling orders. Our field technicians will rely on you to create, dispatch, and invoice orders while accurately and efficiently scheduling their HVAC appointments. If this sounds like the customer care position for you, keep reading!

This CSR Specialist position offers an industry-competitve wage depending on individual skills and experience. We value our employees as the lifeblood of our company, so we gladly offer excellent benefits that include health, dental, vision, AND life insurance, PTO, and opportunities for growth and expansion!

Are you outgoing, goal-oriented, and great on the phone? Do you enjoy providing great customer service in a fast-paced office customer service environment? Are you a team player who would like to join an established and respected company to grow your HVAC customer care career? If this sounds like the right opportunity for you, apply to join our HVAC customer care team today!

ABOUT AIRSYSTEMS UNLIMITED, LLC

AirSystems Unlimited, LLC has been serving our Tennessee communities of Hamilton and Bradley Counties since 1988, and we aren't slowing down! We have maintained positive and trustworthy relationships with our clients by staying dedicated to our belief that every person deserves to have comfort! We believe that comfort doesn't only come from a highly-functioning HVAC system but, ultimately, from the peace of mind gained from knowing the values of your service team, receiving superior customer service, and having a job done expertly and accurately each time. We promise to be committed to excellence, honesty, and safety in everything we do.

How do we maintain such great relationships with our community members? We set the standard high and only hire the best! We understand that our success begins with those who have to interact with clients the most. Because of this, we believe that our employees have the ability to change lives every day! We are dedicated to supporting and investing in our employees through competitive pay with bonus opportunities , and the chance to grow and expand in their career through ongoing trainings! We strive to maintain a positive work atmosphere where you can come to work looking forward to a day of purpose, and a day of fulfillment. You will be supported, trusted, and encouraged in your work, as you are the face of our great company! We are professional, but we value finding time to relax and enjoy time with one another and our families during special external team events. We value our team, our customers and our community!

YOUR LIFE AS A CSR SPECIALIST

As a CSR Specialist, you arrive each day ready to ensure that our clients are being heard and receiving the best service possible. You cheerfully respond to customer calls and emails, answering their questions and finding solutions to their needs. With your strong organizational skills, you schedule service appointments and follow ups. Your friendly and capable demeanor comes through as you receive incoming client calls and dispatch service calls to field technicians. You work hard to ensure maximum scheduling efficiency without compromising client satisfaction.

You enjoy working in a positive office atmosphere and you strive to "wow" customers with professionalism, courtesy, and efficiency. We could not do what we do without your strong dedication to customer service and your support as the liaison for our service technicians. You feel good about ensuring that our clients and technicians are satisfied, all parties are well-informed, and everything runs smoothly. You love that you help make our clients and techs feel supported and happy!

QUALIFICATIONS FOR THIS CSR POSITION

• Excellent clerical office experience and excellent computer skills
• Excellent written and oral language skills (proper grammar, spelling, punctuation a MUST)
• Natural customer service skills
• Self-motivated
• Proficiency using Microsoft Office, Google Drive, Calendar, Sheets, Docs, etc.
• On time and excellent attendance
• Ability to effectively communicate as a liaison between customers, technicians, and the company
• Coachable, friendly, and helpful
• Be a well-rounded professional who is good at juggling multiple tasks at a time

Are you an organized CSR Specialist who can prioritize tasks effectively? Are you flexible? Do you have good communication skills, both in-person and on the phone? Are you attentive to detail? Are you friendly and able to empathize as well as calm and patient? If so, complete our initial 3-minute, mobile-friendly application for this HVAC customer care position. We can't wait to meet you!

Location: 37311