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A-1 Locksmith is Hiring a Customer Experience Manager Near Carrollton, TX
Our company is seeking a dedicated and experienced Customer Experience Manager to lead our Customer Service Team. The successful candidate will be responsible for ensuring the highest level of customer satisfaction through effective team management and adherence to company policies. This role involves managing the customer service team, training new processes, coaching for improvement, producing and analyzing report data, and supporting the Operations Manager. A basic knowledge of the locksmith trade is beneficial for this role.
Responsibilities
- Supervise day-to-day operations of the Customer Service department, including creating weekly schedules and monitoring daily phone activity.
- Recruit, interview, hire, and onboard new employees for the Customer Service team.
- Communicate regularly with the Customer Service team to ensure an understanding of processes, procedures, expectations, goals, and training.
- Evaluate and score live or recorded phone calls, providing feedback to employees during one-on-one meetings.
- Analyze Customer Service data to prepare reports and identify trends.
- Collaborate with other department managers and provide assistance as needed.
- Adhere to all company policies, training material, and standard operating procedures.
Qualifications
- High school diploma or equivalent
- Minimum of 3 years of call center experience
- Minimum of 5 years of management experience
- Excellent verbal and written communication skills
- Ability to resolve conflict in a professional manner
- Strong leadership skills and the ability to motivate employees
- Proficiency in Google applications and Microsoft Office Suite
- Ability to work calmly under pressure and multitask while maintaining accuracy
- Familiarity with VOIP phone systems
- Understanding of the importance of customer satisfaction
- Reliable transportation
- Fluency in English; Spanish is a plus
Compensation
Competitive salary with potential for bonuses.
Benefits
- Health, Dental, and Vision Insurance
- Flexible Spending Account/Dependent Care Account
- 401K Retirement Plan
- Paid time off
Job Summary
Full Time
$94k-135k (estimate)
05/02/2024
06/30/2024
247a1locksmith.com
NASHVILLE, TN
50 - 100
Private
OSMAN HEKMAT
$10M - $50M
Related Companies
The following is the career advancement route for Customer Experience Manager positions, which can be used as a reference in future career path planning. As a Customer Experience Manager, it can be promoted into senior positions as a Customer Experience Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Manager. You can explore the career advancement for a Customer Experience Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Manager job description and responsibilities
Begins with understanding each customer and their specific need.
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Collecting customers’ feedback keeps the CEM on the right track to designing the perfect customer experience.
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They supervise the customer experience and service teams, direct and monitor their activities and train their members.
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They're also responsible for leading both the customer service and the customer experience teams.
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Businesses need to acknowledge customer feelings, which can be done through active listening, making statements and asking questions related to what the customer has said.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Manager jobs
They work alongside upper management to promote retention of customers and overall positive experience with the brand.
12/23/2021: Idaho Falls, ID
Customer experience managers are also responsible for overseeing the hiring and training of customer experience personnel to ensure an effective workforce.
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Measure and analyse customer feedback.
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Build and maintain strong, long-lasting customer relationships as the result of being a trusted advisor.
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Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and Team Members alike.
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Step 3: View the best colleges and universities for Customer Experience Manager.
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