Automotive Services Manager - Approved Auto Repair

Bring your experience to AAA and manage our Approved Auto Repair Program!

WHAT YOU’LL DO:

•Develops project plans, acquires resources and coordinates the efforts of team members, contractors, or consultants in order to deliver projects according to plan.

•Responsible for establishing relationships with AAA vendors in order to broaden the awareness of the approved auto repair program.

•Responsible for researching and developing new sources of revenue and increased service levels as it pertains to the approved auto repair program.

•Responsible for developing effective working relationships between facilities or providers, District Automotive Managers, and the company; establishes trust, respect, and cooperation with facility owners, managers, and staff. Continuously highlights value of partnership to maintain rapport.

•Visits assigned facilities regularly.

•Advises facilities regarding opportunities for improved service and follows through until the desired result occurs; keeps facility owners abreast of customer satisfaction responses; informs External Field Operations management of areas of concern. Establishes benchmarks for customer satisfaction.

•Point of contact and driver of effectiveness with network vendors and providers relationships.

•Ensure facilities and vendors achieve and maintain a Customer Satisfaction Index score and/or Club and National quality standards in compliance with AAA National Standards. Liaison with AAA National to stay abreast of new technology, environmental issues, and potential disruptions within industry.

•Responsible for creating annual budget goals and profit margin for the Club, driving activities to make sure those numbers are met. Adheres to budget throughout the year.

•Oversee record keeping, visit logs and compliance data. Develops and maintain reports to quantify effectiveness of program.

•Contributes to a positive team dynamic through respectful interactions, positive contributions, and active collaboration to achieve department and organizational goals.

•Incorporates AAA’s vision, mission and values in day-to-day activities and behaviors; guides and motivates others to remain committed to AAA’s vision mission and values.

AAR FOCUS:

·Responsible for implementing and updating the AAA repair shop portal.

·Processes applications from potential contract garages; interviews owners and performs on-site inspections of equipment and facilities, ensuring AAA operating standard and contract compliance.

·Relies heavily on automotive technical knowledge to perform essential duties/responsibilities

WHO YOU ARE:

•Bachelor’s Degree (BA) in business, sales, or related field or equivalent experience

•4 years’ experience in automotive services or repair industry

PREFERRED QUALIFICATIONS:

•3 years’ experience in sales or account management role

CERTIFICATES, LICENSES, REGISTRATIONS:

Valid state driver’s license

WHO WE ARE:

The American Automobile Association (AAA) has been a leader in roadside assistance, mobility advocacy and traffic safety for nearly 120 years, AAA Washington also operates a full-service travel agency and the largest independent personal-lines insurance agency in Washington.

RANKED AS ONE OF WASHINGTON’S 2023 BEST PLACES TO WORK by Puget Sound Business Journal

BENEFITS WE OFFER:

•Health insurance (medical vision, prescription drug, and dental)

•Up to 22 days of Paid Time Off (PTO) in the first year for vacation or sick leave

•Eleven paid holidays every year in addition to PTO, including MLK and Juneteenth

•401(k) with Employer Match

•Life, Short-term and Long-term Disability insurance

•Flexible Spending Accounts

•4 Hours of Volunteer Time Off every year

•On-Demand Pay

•Free Premier RV AAA Washington Membership

•Travel, Insurance, and Membership Discounts

•Paid, on-going training throughout your career

•THRIVE wellness program

•Flexible Work Arrangements

•Tax-advantaged commuter benefit

•Free parking

•Financial Literacy Education 

SALARY RANGE:

Annualized target hiring salary range for the position is $86,300 - $105,747 and offer rate is based on experience. 

WORK ENVIRONMENT:

•Hybrid work from home and office required

•This role is assigned a company car, computer, phone, various virtual technologies

•Travel: Consistent Travel (>50%)

NOTIFICATIONS:

AAA Washington is committed to hiring and retaining a diverse and inclusive staff.

We are interested in every qualified candidate who is eligible to work in the United States; however, we do not sponsor visas.

We do not provide relocation assistance. The expectation for this position is that the employee lives within our Washington/Idaho service area.

AAA Washington is a drug-free workplace.