Travel Customer Service Specialist

AAA Washington -Mt. Vernon

Become a brand ambassador for the travel industry! As a Travel Customer Service Specialist for AAA Washington, you will be responsible for elevating customer experiences and cross-selling products and services. At the store location in Mt. Vernon, enjoy our customer friendly setting, established client base, team environment, and a role that adds to our clients lives and creates lasting memories.

Successful candidates will have a minimum of 1 years of experience in customer services or sales with a High-School diploma or GED. Prior experiences working in a club or membership-based organization are a plus!

MAJOR RESPONSIBILITIES INCLUDE:

·Provide a personalized experience greeting customers, identifying their needs, and uncovering opportunities for referrals to Travel Advisors or Insurance Agents

·Handle customer needs or connect them with the right expert for resolution

·Facilitate the processing and education of international driving permits and any applicable regulations. Process passport photo for clients

·Act as a subject matter expert for AAA membership

·Sell travel store merchandise, membership, attraction tickets, and financial products including the AAA credit card

·Utilize a POS system and accurately process transactions

Preferred Qualifications:

·Associate or bachelor’s degree

WHO WE ARE:

The American Automobile Association (AAA) has been a leader in roadside assistance, mobility advocacy and traffic safety for nearly 120 years, AAA Washington also operates a full-service travel agency and the largest independent personal-lines insurance agency in Washington.

Eligible benefits include:

·Health insurance (medical vision, prescription drug, and dental)

·Up to 20 days of Paid Time Off (PTO) in the first year for vacation or sick leave

·Eleven Paid Holidays every year in addition to PTO, including MLK and Juneteenth

·401(k) with Employer Match

·Life, STD, and LTD insurance

·Flexible Spending Accounts

·4 Hours of Volunteer Time Off every year

·Free Premier RV AAA Washington Membership

·Paid, on-going training throughout your career

·THRIVE wellness program

SALARY:

·Target hiring salary range is $20.63 to $25.26 per hour and offer rate is based on experience. 

·Opportunity for Annual Company-wide discretionary bonus. 

RANKED AS ONE OF WASHINGTON’S 2023 BEST PLACES TO WORK by Puget Sound Business Journal

·AAA Washington is committed to hiring and retaining a diverse and inclusive staff.

·We are interested in every qualified candidate who is eligible to work in the United States; however, we do not sponsor visas.

·We do not provide relocation assistance. The expectation for this position is that the employee lives within our Washington/Idaho service area.

·AAA Washington is a drug-free workplace. 

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