AV Service Desk Coordinator (Farmers Branch, TX)

Are you an experienced AV field technician with strong computer and customer service skills, in search of a new opportunity? Superior Communication Services (SCS) is hiring an AV Service Desk Coordinator to oversee the fulfillment of Audio Visual and low-voltage service requests in commercial environments across the U.S. The ideal candidate has experience with the installation and deployment of AV systems and is organized, self-sufficient, and personable.

Responsibilities and Duties

• Manage the intake, fulfillment, and close-out of AV and low-voltage service requests.
• Maintain customer service logging system, ensuring all data entry is accurate and complete.
• Accurately complete and manage data entry to document and track ticket fulfillment
• Escalate level 2 service calls to designated SME’s
• Provide exceptional customer service and technical support to customers, technicians, and sub-contractors
• Prepare close-out documentation to assist in ticket invoicing
• Develop and QC reports to monitor service desk performance
• Assist in material shipping and receiving and inventory management
• Contribute to high-quality subcontractor network by identifying, tracking, and assessing service partners, and maintaining required documentation.
• Provide administrative support to office staff as needed

Qualifications and Skills

• Experience providing technical service ticket support.
• Experience with service desk procedures.
• Experience with AV and workplace technology installation and service.
• Experience with AV Troubleshooting is a plus.
• Exceptional communication, customer service and interpersonal skills
• Computer skills including proficiency with Microsoft Office, internet browsers, email, and smartphones.
• Ability to work independently and complete daily activities according to work schedule.

Experience

• Minimum of 2 years experience providing technical AV support.

Commitment to Diversity

Superior Communications is an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce. Superior Communications recognizes that a diverse staff, reflective of our community, is an integral and welcome part of any business. We hire talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)
• Commercial Audio Visual Installation: 2 years (Required)

Ability to Commute:

• Dallas, TX 75234 (Required)

Ability to Relocate:

• Dallas, TX 75234: Relocate before starting work (Required)

Work Location: In person