The Field Technician/Customer Service Engineer will provide break-fix troubleshooting and repair services to our customers.

General FST responsibilities:

• 40-hrs/week (on-call nights/weekends required).
• Must be able to work overtime when required (limited OT with Manager approval beforehand).
• Must have excellent communications and customer service skills and demonstrate leadership and creative thinking.
• Provide quality customer support and relations through use of customer management skills and other D1Employees.
• Diagnose machine performance problem.
• Installing, repairing and troubleshooting workstations, Printers, Scanners, Routers, & Switches
• Installing and repairing Servers
• Troubleshoot and installing in LAN-WAN environments
• Provide some desk side technical support for hardware and software
• Perform analysis to effectively identify potential problems to eliminate problems in the future
• Maintain requisite technical competence to support the hardware and software
• Install, move, add, and change hardware and related peripherals in accordance with the Change Management Process
• Taking appropriate actions to mitigate or eliminate hardware/software problems
• Handle General Territory.
• Perform applicable preventative maintenance, per OEM specifications

Job Types: Full-time, Contract

Pay: $24.17 - $26.00 per hour

Experience:

• Printer: 1 year (Preferred)
• Field IT: 1 year (Preferred)

Ability to Relocate:

• Boston, MA 02108: Relocate before starting work (Required)

Work Location: In person