• Responds to phone calls and email messages from Home Office employees, U.S. & Puerto Rico locations, and in-country Home Office Operations for Canada, Mexico and Australia in a timely, pleasant, competent, and professional manner.
• Performs employee payroll maintenance functions using payroll systems.
• Processes payments to employees, such as wage adjustments and final wages for separation of employment.
• Manages and monitors employee garnishments, overpayments, and other pay-related employee data.
• Works closely with other payroll teams to complete time sensitive tasks as required for the payroll close process.
• Provides subject matter expertise and general system support (e.g. break/fix, minor enhancements, monitoring, testing, and troubleshooting).
• Proactively and effectively communicates potential problems, recommends solutions, and provides progress updates.
• Analyzes and helps bring resolution to complex people-management & payroll system questions/issues.
• Collaborates effectively with teammates as well as other areas across the company.
• Conducts thorough audits to ensure integrity and accuracy of employee payroll and timekeeping data.
• Uses various reporting tools, such as SAP Ad Hoc Query, Business Objects, and SpinifexIT to run reports and analyze data.
• Participates in the development of training materials, special projects for HR/Payroll systems or legal research, and/or user testing of HR/Payroll systems, as needed.
• Ensures that all assigned department-specific documentation is completed and kept up-to-date.
• Uses independent judgment and discretion to interpret and administer Employee Agreement and company policies as they relate to the input, tracking, and auditing of payroll procedures.
• Develops and presents payroll training to location personnel via phone, webinar, or through written communications.
• Looks for ways to improve processes and participates in cross training of duties within the team.
• Helps monitor compliance with Fair Labor Standards Act (FLSA) and state laws.
• Maintains a high level of confidentiality.
• Regular and reliable workplace attendance at your assigned location.

• Strong technical PC and aptitude for learning new systems.
• Excellent information-collection, evaluation, organizational, analytical/troubleshooting, and problem solving skills.
• Basic-to-intermediate level using Excel or Google spreadsheets (create formulas/lookup tables, import data, link data between spreadsheets).
• Basic-to-intermediate level using Google Docs (editing, proofreading, formatting, creating graphics).
• Positive, professional demeanor with proven ability to communicate and teach system users and business partners effectively via phone and email across all levels of the company.
• Ability to consistently maintain thoroughness, sense of urgency, and accuracy with excellent attention to detail.
• Reliable and conscientious with a proven history of appropriately handling confidential information.
• History of flexibly adjusting to rapidly changing direction or priorities while still prioritizing effectively.
• Reliable and dependable attendance.
• Dependable, self-motivated individual with proven history of seeing tasks/projects through to completion.
• HIPAA certification, Pay policies. (within 30-days).

• Costco location payroll clerk experience - either as main or back-up location payroll clerk.
• Experience using Costco’s SAP HR/Payroll system (HCM) and/or Kronos/Workforce Central.
• Proven customer service skills.
• Proven ability to multitask in a high energy, dynamic, fast paced team setting.
• Experience supporting operations in an administrative capacity.
• Experience appropriately interpreting and following Costco’s Pay Policies and familiarity with the Employee Agreement.
• Experience with business process documentation and/or training materials.

• Management will review the Job Analysis for this position prior to a job offer.

This is a non-management position