1 Petmeds Job near me
Petmeds is Hiring a Remote Customer Care Representative
The Customer Care Representative should be passionate, customer service-orientated and able to provide outstanding service to all of our Pet Parents in the capacity of placing orders, responding to inquiries about shipments, products and service via phone, email and web chat. Come join our PetMeds Team...The company with a heart... (Our logo proves it!)
** Must reside in the state of Florida , South Carolina or Tennessee**
** Must be able to start training Monday April 1st 2024 **
Required Virtual Meet & Greet session on Friday March 22nd at 11:00am EST.
Shifts Available:
Schedule 1: Sun 9am – 5pm, M/T/Th/F 1230pm-9pm EST.
Schedule 2: Sat 930am – 6pm, M-W/F 1230pm-9pm EST.
Training Information:
- Virtual new hire class training conducted through Zoom
- Training period is the first 3 weeks with a required schedule of Monday-Friday 1pm - 9pm EST.
- Training period is required full attendance
- Company will provide a laptop and headset
- Must have stable internet WIFI service
PERSONAL QUALITIES
Passionate about pet health and wellness; Upbeat personality; genuinely friendly; strong desire to help people; patient; respectful; team player; customer focused; positive energy; passion to learn; coachable; integrity; self-motivated; scrappiness and grit a must!
RESPONSIBILITIES
- Treat Pet Parents with the utmost respect and patience
- Calm and courteous with customers and employees alike
- Assist customers with placing online orders
- Respond to inquiries about shipments and products
- Communicate with customers through various channels such as phone, email and web chat.
- Other duties as assigned
EXPERIENCE/SKILLS NEEDED
- Excellent customer service skills
- Genuinely friendly, courteous and helpful
- Superior communication skills both written and verbal
- Ability to read and interpret documents properly
- Patient and respectful team player who is willing to do what it takes to support the group
- Must have a love for pets health and wellness
QUALIFICATIONS NEEDED
- High School Diploma or equivalent
- Experience in a customer service setting
- Call center experience required
- Strong verbal and written communication skills
- Great interpersonal communication
- Proficient in the use of PC’s
- Ability to work rotating holidays as needed
PetMeds is a Drugfree Workplace, and employment is contingent upon successfully passing a pre-employment Drug Screen and Background Check.
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance
- Work from home
Shift:
- 8 hour shift
Weekly day range:
- Every weekend
- Monday to Friday
Work setting:
- Remote
Application Question(s):
- Which schedule are you interested in?
Schedule 1: Sun 9am – 5pm, M/T/Th/F 1230pm-9pm
Schedule 2: Sat 930am – 6pm, M-W/F 1230pm-9pm
- Do you reside in either FL, SC or TN?
Experience:
- Remote Call Center Customer Service: 2 years (Required)
- Customer Service Chat Support: 1 year (Required)
Work Location: Remote
Job Summary
Full Time
$34k-42k (estimate)
03/24/2024
07/03/2024
petmeds.com
Delray Beach, FL
50 - 100
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The job skills required for Customer Care Representative include Customer Service, Call Center, Products and Services, Communication Skills, Customer Care, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Representative. Select any job title you are interested in and start to search job requirements.
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If you are interested in becoming a Customer Care Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Representative job description and responsibilities
They help customers with their queries and complaints.
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Resolves customer questions and problems regarding accounts, payments, products, and services.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Representative jobs
Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.
02/01/2022: Pittsburgh, PA
Workers must be patient and polite, especially when dealing with difficult or angry customers.
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Learn the basics, then move on to bigger things.
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Customer care representatives need education, on-the-job training, and several soft skills and experience to succeed.
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Step 3: View the best colleges and universities for Customer Care Representative.
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