At OHP, we offer a number of different programs that allow us to meet patients where they are in their depression, bipolar disorder, addiction, or mental health illness. Ohio Hospital for Psychiatry is centrally located in Columbus, Ohio’s state capital, with approximately 70 counties surrounding the hospital from which referrals are made. OHP is a 130-bed free-standing behavioral health facility that provides a continuum of behavioral healthcare services for adults and senior adults across five different units including Adult Behavioral, Dual Diagnosis, Intensive Treatment and Geriatric. We also offer Intensive Outpatient Services.

We are looking to add an experienced Business Office Coordinator to our team. The Coordinator would be responsible for accurate, timely and complete documentation regarding billing and collections.

Schedule -Monday - Friday days/in-office

ESSENTIAL FUNCTIONS:

• Must have background in collection or debt resolution
• Identifies delinquent accounts by aging period and payment sources in a timely manner.
• Investigates delinquent unpaid accounts by contacting patients, sending statements or letters, and/or verifying third party payments.
• Answer patient questions on patient responsible portions, copays, deductibles, write-off’s, etc.
• Processes patient payments. Collaborates with the AR Follow-up Specialist on primary and/or secondary insurance activity.
• Verifies patient demographic and/or insurance information and edits as needed.
• Evaluates patient financial status and either establishes a payment plan with the patient,
• assigns uncollectible accounts to a collection agency, or makes recommendations to the Business Office Director to adjust the balance.
• Provide necessary information to collection agencies
• Records approved adjustments in the patient accounting system
• Documents all correspondence in the patient accounting system
• Maintains knowledge of specific payment plan and collection policies set by the company and the collection agency Other duties as assigned.

OTHER FUNCTIONS:

• Attend meetings and training sessions.
• Maintain confidentiality of patient and financial information by utilizing HIPAA guidelines and regulations.
• Adheres to all Federal, State, and Local laws and regulations as well as policies set forth by Ohio Hospital for Psychiatry and its related parties.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• Knowledge of third-party payers and interpreting explanation of benefits (EOB’s)
• Understanding of basic medical terminology and procedures
• Proficient use of office equipment, such as copier and fax machine, phones, etc.
• Knowledge of computers, data entry, e-mail, and the Internet
• Strong attention to detail
• Strong time management skills
• Basic mathematical skills
• Ability to process credit card transactions
• Ability to work independently with minimal supervision
• Exceptional written and verbal communication and interpersonal skills with a high degree of diplomacy and tact
• Ability to effectively communicate with a variety of people under stressful circumstances
• Neat appearance, professional demeanor and pleasant voice

Credentials and Experience:

• Must have high school diploma or equivalent
• One (1) year of experience as a collector
• Experience with Ohio Managed Medicaid and Medicare insurance payers.

Job Type: Full-time

Pay: $18.00 - $27.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Medical collection: 1 year (Required)
• Microsoft Office: 1 year (Required)
• Administrative experience: 1 year (Required)
• Billing: 3 years (Required)

Work Location: In person