Kimball Midwest, a national distributor of maintenance, repair, and operation products, is searching for a Collections Specialist III for our Columbus, OH location. 

As a Kimball Midwest associate, you will experience why we have been recognized as one of the Top Workplaces in Columbus ELEVEN years in a row! Our sales revenue growth is dynamic, increasing from $1 million in 1983 to over $400 million today. Throughout all our growth we have kept the family owned and operated culture alive. At Kimball Midwest, you are a name and not a number and we pride ourselves on our unique culture. 

Responsibilities 

• Maintains a working knowledge of the Sales Policy Manual regarding Credit Policies and Procedures, Collection Policies and Procedures, Non-Sufficient Funds (NSF) Policy, Account Bankruptcy Procedures, Credit Returns Policies and Procedures and Customer Charge Card Usage Program.
• Act in a professional manner towards internal and external customers, while upholding the two-customer philosophy.
• Identify outstanding customer accounts that need attention and contact the appropriate sales representative and/or customer.
• Perform research of account activity to determine the accuracy of the accounts receivable balance of a customer. Research can be performed by calling the customer, internal research involving other personnel or departments or researching through the cash receipts journal.
• Gather the appropriate documentation necessary to present a solution. This documentation may include UPS tracers, credit return information, and price adjustment information, accounts receivable adjustment, and explanation of double credit, misapplication or bookkeeping error and provide to Credit & Collections Manager for resolution.
• Effectively and professionally communicate oral and written notifications of delinquent accounts when necessary.
• Review the customer write-off report and decide as to which accounts should not be written off. These write-off exceptions should be submitted to the Credit & Collections Manager for approval.
• Complete assigned 3^rd party collection lists to determine if account meets eligibility to be escalated to an outside Collection Agency. Submit worksheet to Credit & Collections Manager by specified due date.
• Research refund requests and submit to Credit & Collections Manager for approval.
• Perform credit reference research to establish credit limits though credit report applications, online search sites and calling references listed on the credit application.
• Review credit exceptions report and notify sales representatives of orders being held within (2) hours of order submission via telephone or email, to decide on whether a release is appropriate. Factors to consider would include terms of sale, length of time with this customer, recent high credit limit, payment habits and any history of non-sufficient fund (NSF) checks or serious delinquency.
• Continuous monitoring of customer credit limits and payment terms, ensuring compliance with credit policy, procedures, and internal controls.
• Obtain appropriate documentation for personal guarantees made by sales representatives for accounts which go into credit hold.
• Maintains appropriate customer files which may include contact information, up-to-date messages in AX and correspondence with the sales representatives.
• Process and provide accounts receivable statements upon request by customer.

Qualifications

• A minimum of two years Business-to-Business credit and collections and/or customer service experience or a four-year college degree.
• The ability to perform extensive work over the telephone.
• Some knowledge of general Business-to-Business invoicing procedures. 
• Working knowledge of Microsoft Excel.
• Significant computer literacy—specifically Microsoft Office.
• Ability to effectively problem solve and work independently.
• Ability to effectively communicate with sales representatives, customers, vendors, coworkers, supervisors, and managers, in written and verbal form.
• Ability to handle confidential information and use discretion while performing job tasks.
• Ability to professionally communicate both oral and written, while having the ability to understand written and oral instructions.
• An individual who is dependable (i.e., reports to work daily, barring any unforeseen circumstances).
• The successful completion of a ninety (90) day orientation period.
• Ability to develop a strong knowledge of the Kimball-Midwest sales programs.
• Ability to perform several tasks simultaneously.
• Ability to prioritize assigned tasks based on business need and respond positively to a fast-paced work environment. 
• Strong knowledge of general invoicing procedures and supplier portal billing applications.
• Strong knowledge of dispute management process and procedures for Business-to-Business collections.

Additional Information

This is a hybrid role- 3 days in the office and 2 days remote

We offer a benefits package that includes health, dental and vision insurance, company sponsored life, optional life and disability insurance, Health Savings Accounts and Flexible Spending Accounts, a 401(k) plus match, Tuition Assistance, Paid Parental Leave, Paid Time Off (PTO), a Dress for your Day dress code and paid holidays. 

Kimball Midwest is an equal opportunity employer that is committed to a program of recruitment of females, minority group members, individuals with disabilities, qualifying veterans and any other classification that is protected by federal, state, or local law.

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