The position of Switchboard Operator / Admin Receptionist is responsible for answering incoming calls, directing calls to the proper person and/or department, processing incoming encrypted faxes, and medical records functions. Our Mission is to serve the community by providing the highest level of specialist retinal care in an inefficient, compassionate, and supportive environment.

Essential functions of this position: Answer high volume telephone calls in a friendly & professional manner with excellent service and phone etiquette; Ability to communicate professionally and effectively with patients, staff, and providers; Direct incoming calls to appropriate parties and departments; Maintains strict patient and employee confidentiality; Assists central scheduling; Conducts patient registration audits; and processes encrypted faxes.

Additional responsibilities: Maintain strictest patient and employee confidentiality; Regular and acceptable attendance is required per company policy and is a critical function of this position.