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SUMMARY:
As a Guest Services Representative, the expectation is to have great knowledge of the area and the amenities it has to offer. This position will handle guest interactions with the highest level of hospitality and professionalism, accommodate special requests whenever possible, assist customers with inquires, regarding hours of operations, directions, in-house events and amenities in the surrounding area. This position must be energetic and possess the ability to work at a sustained pace while producing quality work with minimal supervision. This position requires a high level of organization with the ability to follow a systematic method of performing tasks at high level of accuracy. They must be able to anticipate and prioritize duties based on occupancy with a required level of urgency. They are responsible for completing lodging reservations through multiple on-line reservation systems and the general cleaning and upkeep of guestrooms and other assigned areas.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
SUPERVISORY RESPONSIBILITIES:
This position has no supervisory responsibilities.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
High school diploma or GED equivalency required. This position requires at least one year of on-line reservation experience and customer service experience.
LANGUAGE SKILLS:
Read, write, speak and understand English. Read write and comprehend simple instructions, short correspondence and memos.
MATHEMATICAL SKILLS:
Basic math skills are required.
COMPUTER SKILLS:
Applicant must have intermediate knowledge of: Microsoft Word, Excel, Outlook and Adobe PDF.
REASONING ABILITY:
Organizational, interpersonal relation skills and a team-oriented attitude are required. Apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Deal with problems involving a few concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS:
Valid Drivers License is required.
TRANSPORTATION:
Due to the remote location of the property and the potential to work at different locations within one shift, this position requires you to have reliable transportation.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be mad to enable individuals with disabilities to perform the essential functions.
WORKING CONDITIONS:
DRUG FREE WORKPLACE:
SITE is a drug free work environment. Employees may be tested for drug use at random intervals. v
Other
$33k-43k (estimate)
04/03/2024
05/31/2024
sitegroup.com.tr
BUCKINGHAM, TX
25 - 50
2001
ADAM KANNEMAN
<$5M
The job skills required for Guest Services Representative include Customer Service, Guest Service, Housekeeping, Promotion, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Services Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Services Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Services Representative positions, which can be used as a reference in future career path planning. As a Guest Services Representative, it can be promoted into senior positions as a Concierge Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Services Representative. You can explore the career advancement for a Guest Services Representative below and select your interested title to get hiring information.
If you are interested in becoming a Guest Services Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Services Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Services Representative job description and responsibilities
Accepts payment, makes change and presents departing guest checkout statements.
02/11/2022: Biloxi, MS
Consistently delivers high-quality guest experiences with a focus on building guest relations and exceeding guests expectations.
03/07/2022: Wichita Falls, TX
They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department.
01/26/2022: Little Rock, AR
Verifying guest details upon arrival and allocating guest rooms.
03/17/2022: Lorain, OH
The Guest Services Representative represents the hotel to the guest throughout all stages of the guest's stay.
01/03/2022: Boulder, CO
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Services Representative jobs
The Guest Services Representative will ensure the guests have a great experience.
01/27/2022: New York, NY
A guest service representative generally needs to have excellent communication skills.
12/31/2021: Lafayette, LA
Listen, understand and take action.
01/18/2022: Chico, CA
Measure and analyse customer feedback.
02/22/2022: Canton, OH
They also do greetings upon arrival of the guest and making them feel welcomed
02/17/2022: Santa Maria, CA
Step 3: View the best colleges and universities for Guest Services Representative.