McLaren Health Care is a fully integrated health network committed to quality, evidence-based patient care with locations in Michigan and Indiana. The McLaren system includes 13 hospitals in Michigan, ambulatory surgery centers, imaging centers, a primary and specialty care physician network, commercial and Medicaid HMOs, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, one of only 53 National Cancer Institute-designated comprehensive cancer centers in the U.S.

Position Summary:
The Ambulatory Care Associate II (“ACA II”), is a member of the patient care team and, as designated per established policies and procedures, performs technical, multi-skilled direct and indirect patient care activities. The ACA II works under the supervision of an administrator, a registered nurse (RN), physician, or non-physician provider (“NPP”) who delegates tasks based upon both patient and clinic needs. In addition to being able to perform the duties of an Ambulatory Care Associate I, the ACA II is expected to complete additional clinic tasks, including procuring external medical records, populating medication lists, following up on provider orders to ensure proper scheduling, facilitating genetic testing and taking/placing patient telephone calls. The ACA II also facilitates the coordination of care team resources during clinic to support efficient delivery of patient care.

Responsibilities:
1. Support the mission, vision, values of the Karmanos Cancer Center
2. Respect and abide by the McLaren Health Care Standards of Conduct
3. Demonstrate an understanding of and a commitment to exception customer service, including consistent demonstration of caring, respect, courtesy, respect for privacy, professionalism, and responsiveness.
4. Communicate effectively both verbally and in writing
5. Work effectively with other clinical and non-clinical staff and providers to deliver excellent patient care