• Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR) to include: thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol.

• Greet customers promptly with a warm and friendly reception.

• Collects, documents, scans all required demographic and financial information.

• Direct patients to appropriate setting, explaining, and apologizing for any delays.

• Always maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy.

• Estimates and collects copays, deductibles, and other patient financial obligations

• Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements.
  Applies recurring visit processing according to protocol.

• May facilitate use of electronic registration tools where available (Wacom’s, iPads, etc.).

• Performs duties otherwise assigned by Management.

• High school diploma or equivalent required
• 1-year experience in a customer service role or health care industry.

• Working knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC or other EMR system, Electronic Eligibility System and various websites for third party payers for verification is preferred
• Medical terminology preferred

Additional Information

• Schedule: Full-time
• Requisition ID: 24001210
• Daily Work Times: 8:30a-5p
• Hours Per Pay Period: 80
• On Call: No
• Weekends: Yes