Buchheit is Hiring a Front End Customer Service Manager Near House Springs, MO
*COMPENSATION:* Competitive salary based on experience and qualifications. We offer medical, dental, vision, life, and disability insurance along with a 401k savings program. Future adjustments to salary will be based upon performance. *POSITION SUMMARY:* Front End Customer Service Managers are responsible for day-to-day front-end operations including supervising team members, handling customer requests, managing all aspects of POS operations, administering and enforcing company policies, and ensuring efficient operation of all front end activities. *DUTIES AND RESPONSIBILITIES:* * Implement customer service policies and procedures and communicate customer service standards * Direct the daily operations of the customer service team * Plan, prioritize and delegate work tasks to ensure proper functioning of the department * Ensure the necessary resources and tools are available for quality customer service delivery * Review customer complaints, track customer complaint resolution, and handle complex and escalated customer service * Identify and implement strategies to improve quality of service, productivity and profitability * Coordinate with company management to support and implement growth strategies * Coordinate and manage customer service projects and initiatives * Ensure budget requirements are met * Evaluate and performance manage staff * Identify and address staff training and coaching needs * Balance cash drawer, and prepare deposit for financial institution * Basic accounting functions * Additional duties, as assigned *REQUIREMENTS & QUALIFICATIONS:* * Prior customer service and supervisory experience is essential * Must possess in-depth knowledge of customer service principles and practices * Must possess strong work ethic and interpersonal skills * Basic computer skills and product knowledge * Must be able to work a flexible schedule Ability to: * Multi-task, coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner * Effectively communicate with customers and employees, in-person and over the phone * Demonstrate initiative and effective problem-solving skills within the scope of the position * Maintain a pleasant and calm disposition under stress INDLP Job Type: Full-time Benefits: * 401(k) * Dental insurance * Employee discount * Flexible spending account * Health insurance * Paid time off * Vision insurance Shift: * Day shift * Evening shift * Morning shift Work Location: In person670235% %%retail%%