COMPENSATION:

Competitive salary based on experience and qualifications. We offer medical, dental, vision, life, and disability insurance along with a 401k savings program. Future adjustments to salary will be based upon performance.

POSITION SUMMARY:

Front End Customer Service Managers are responsible for day-to-day front-end operations including supervising team members, handling customer requests, managing all aspects of POS operations, administering and enforcing company policies, and ensuring efficient operation of all front end activities.

DUTIES AND RESPONSIBILITIES:

• Implement customer service policies and procedures and communicate customer service standards
• Direct the daily operations of the customer service team
• Plan, prioritize and delegate work tasks to ensure proper functioning of the department
• Ensure the necessary resources and tools are available for quality customer service delivery
• Review customer complaints, track customer complaint resolution, and handle complex and escalated customer service
• Identify and implement strategies to improve quality of service, productivity and profitability
• Coordinate with company management to support and implement growth strategies
• Coordinate and manage customer service projects and initiatives
• Ensure budget requirements are met
• Evaluate and performance manage staff
• Identify and address staff training and coaching needs
• Balance cash drawer, and prepare deposit for financial institution
• Basic accounting functions
• Additional duties, as assigned

REQUIREMENTS & QUALIFICATIONS:

• Prior customer service and supervisory experience is essential
• Must possess in-depth knowledge of customer service principles and practices
• Must possess strong work ethic and interpersonal skills
• Basic computer skills and product knowledge
• Must be able to work a flexible schedule

Ability to:

• Multi-task, coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner
• Effectively communicate with customers and employees, in-person and over the phone
• Demonstrate initiative and effective problem-solving skills within the scope of the position
• Maintain a pleasant and calm disposition under stress

INDLP

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift

Work Location: In person