POSITION PURPOSE:

A Lead Receptionist is expected to assist the Reception Manager in his or her absence and to represent the company in a positive and hospitable way. A Lead Receptionist is a leader of the team, sets the example for receptionists and takes initiative in confirming department policies and procedures are carried out.

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

• Provide friendly, courteous and efficient service to all guests with making eye contact, smiling and maintaining proper posture.
• Always do you best to accommodate guests requests. Anticipate and service the guest's needs before requests are made.
• Leads the reception team with Reception Manager and in his/her absence. Sets a positive and professional example for the reception team.
• Control the flow of the dining room and constantly communicate with other managers as to when tables are needed back for the next reservations
• Work as a member of the restaurant team. Interacts with service crew in a positive manner. Takes initiative with leading the team to follow through on departmental policies and procedures, as trained.
• Interacts with people beyond giving and receiving instructions, particularly in resolving Guest complaints.
• Follow proper time and attendance and uniform procedures.