Nutrition for Longevity: We are a fast-growing Nutri-tech company that focuses on Medically Tailored Home Delivery Meals and Medical Nutrition Therapy. N4L’s Meals are designed to support general healthy eating based on the Science of the Longevity Diet, but also designed as Medically Tailored Meals to support specific medical needs. N4L works with the largest insurance providers in the nation to provide our meals to Medicaid and Medicare patients that can benefit from such services.

The Customer Service Representative Bilingual (Spanish) is responsible for working with our Spanish speaking clients. This includes, but not limited too welcome new members to our program, handle inbound/outbound calls for meal orders, input the orders accurately, ensure all members have an order placed for the following shipment week and troubleshoot customer service issues. This role will include heavy interaction with members, caregivers and care managers via phone and email. This role will also ensure accurate information and documentation for customer systems and medical billing.

Experience/Knowledge:

• Bi-lingual Spanish - Required
• Minimum education of Associate degree, preferred.
• Basic Microsoft Office skills including Excel, Word & Outlook.
• Previous exceptional customer service experience and strong interpersonal communication skills.
• Must be able to demonstrate empathy and patience to our members while managing the time spent on each call.
• Previous data entry skills with high attention to detail and accuracy.
• Ability to problem solve issues in a timely manner.
• Must be extremely organized.
• Ability to multi-task, prioritize and manage time efficiently to meet deadlines in a fast-paced environment.
• Must be able to work independently while understanding the necessity for communicating and coordinating work efforts with other employees.
• Must be passionate for helping others.
• Ability to adhere to company policies and demonstrate core values such as honesty, integrity, and respect.

Core Tasks/Duties:

• Work with Gorgias, Outlook and RingCentral platforms
• Collect & process incoming requests for new members via email, fax, and various payors.
• Contact new members immediately to welcome him/her and provide information about our program.
• Update information for existing clients, and close accounts as needed.
• Correspond with Agency Care Managers via phone, email, and portal messaging.
• Follow up with members for their meal selections and collect their feedback regarding their meals and service.
• Enter orders for members into our system with accuracy.
• Ensure all members are contacted and have an order entered for each shipment week.
• Troubleshoot and resolve customer service issues with urgency.
• Coordinate with internal partners including but not limited to: Shipping, Production, Billing, Quality & Assurance, and our Dietitian Team.
• Stay current with current health-related and industry trends as well as healthcare policy.
• Support the mission and vision of the company.
• Be passionate about nutrition and helping others.

Working Conditions:

• This position will report to our main office in Hackettstown, NJ -- it is not remote.
• A typical work week will include Monday-Friday, 7:30am to 4:00pm or 8:00am to 4:30pm. Both shifts include a 30-minute unpaid lunch.
• Casual dress code.
• Hair nets are required by government regulations in the kitchen areas of our facility.

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 5 years

Shift:

• Day shift
• No nights

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• Call center
• In-person
• Office

Education:

• Associate (Preferred)

Experience:

• Customer service: 2 years (Preferred)
• Call center: 2 years (Preferred)

Language:

• Spanish (Required)

Ability to Relocate:

• Hackettstown, NJ 07840: Relocate before starting work (Required)

Work Location: In person