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Customer Service Rep - Customer Service - Junior
Notes :
Preferred Experiences :
Job Summary :
Answer toll free customer service calls and correspondence, including letters, fashion show requests and / or internet e-mails.
Field customer questions, resolves standard customer complaints, documents information into the call tracking system and ensures effective communication at all levels.
Provide support for monitoring Facebook and Twitter to respond to customer comments / questions to encourage a higher level of engagement and for additional assistance as needed.
Responsibilities :
Communicates with Regional Vice Presidents, District Managers, Store Managers and Home Office personnel to resolve problems and answer questions.
Communicate with Store Management regarding the date of show and organization involved. Document information in the call tracking system and follows up with the necessary correspondence (i.
e., planner and letter). Document information / feedback received following the show.
Minimum skill requirements :
Minimum experience required to perform this job.
24- #LI-LL1
Full Time
IT Outsourcing & Consulting
$53k-69k (estimate)
04/24/2024
06/23/2024
OSTUSA.com
GRAND RAPIDS, MI
100 - 200
1997
Private
DANIEL BEHM
$50M - $200M
IT Outsourcing & Consulting
OST provides IT infrastructure services and products.