CASUAL Customer Service Representative

Location : Cape May, NJ

Hourly Rate : $15.50 - $17.00

Opening Date : April 29, 2024 Closing Date : Until Filled

I. POSITION SUMMARY

This position is a casual Customer Service Representative position which includes

providing excellent customer service to our guests by answering telephones, selling tickets,

booking reservations, providing tourist related information or greeting shuttle bus

passengers. Proficient cash handling, computer data entry and customer service skills

required. This position is required to present neat, clean, family friendly appearance. This

position is required to work safely and efficiently in accordance with instructions, general

operating practices, and procedures. Work schedules will fit the departmental needs

requiring employee to work shift work including weekends and holidays. Work is

performed indoors / outdoors and can be in any weather condition. This casual position is

part-time with no guaranteed number of hours, nor are there any guaranteed assignments.

II. ESSENTIAL DUTIES AND RESPONSIBILITIES

• Accurately and efficiently process Point-Of-Sale transactions
• Follows established safety / security standards
• Provides the highest level of customer service and professionalism to all internal

and external customers

III. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Possess customer friendly oral and written communication skills
• Ability to understand relevant Authority policies and procedures and safety

techniques

• Cash handling experience
• Data processing in fast pace environment
• Ability to answer phones in a high volume call center
• Ability to provide superior customer service to everyone by responding in a

courteous and efficient manner

IV. TYPICAL WORK ENVIRONMENTS

VI. REQUIRED EDUCATION AND EXPERIENCE

• Must be at least 18 years old
• High school diploma or equivalent or equivalent related experience
• Customer service experience

VII. ADDITIONAL REQUIREMENTS

• Subject to a background investigation
• Subject to pre-employment drug testing
• Delaware River and Bay Authority requires all employees to have direct deposit

with a financial institution or enroll in the payroll card program to receive their bi-

weekly pay

If you are interested in applying for this position please complete the on-line application at

www.drba.net. In addition, you also have the option of attaching a resume to the completed

application.

Last updated : 2024-05-02