Desktop Support

Responsibilities:

• Assist in response to end-users' inquiries regarding technology issues using Remedy. Support most end point devices of the clients network.
• Recommend systems modifications/configurations to reduce user issues.
• Perform system administration, including managing the life cycle of network accounts, permissions, access control lists, folders, etc., using Active Directory
• Train end users on new technologies and to support audio, video, and web conferencing.
• Be a key participant in user testing, implementation, document creation and communication for the IT department and the end-user.
• Maintain the information technology outage request database.
• Create and present various reports to management regarding department metrics, benchmarking information, audit and compliance or ad hoc reports as requested.
• Provide after-hours/on-call support.

Qualifications:

• Previous experience in IT, customer service, or other related fields
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor
• 2 years of experience
• Previous ServiceNow / large ticketing exp
• Previous AD experience
• Teachable
• Able to hit the ground running
• Able to pass a background check/drug test prior to starting