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Luxer One is Hiring a Technical Support Representative Near Charlotte, NC
Job Description
- Responding to phone calls, emails, and online chats from property managers and field technicians
- Remotely troubleshooting systems using a computer interface
- Reviewing and following up on CRM tasks
- Projects as assigned by management
- Assisting field technicians with questions while they are in the field performing repairs.
- Successfully identifying the root cause of a problem, recommending solutions, and implementing those solutions in a locker system.
- Creating field technician job scopes and coordinating the visit with parts shipped
- Working within a team to manage workload and daily activities
- Fully understand how to Install, configure and troubleshoot Luxer lockers, hardware & software
- Ability to take on new tasks and learn new technologies in a fast-paced work environment.
- Applying knowledge and understanding of routers/switches/firewalls
- Candidates must have strong technical support experience (1-3 years of direct technical support experience).
- Possess a degree in a technical field or progress towards a degree in a technical field preferred
- Strong knowledge of the iOS ecosystem
- Strong communication skills, both verbal and written
- Troubleshooting, problem-solving, and multi-tasking skills
- Passionate and incredibly driven with stellar computer skills
- Excellent time management skills, including the ability to multitask, organize and prioritize
- Able to research and grasp information across multiple tools while speaking with clients
- Positive attitude, friendly, self-starter who can help take initiative, solution driven, adaptable, flexible, passionate and empathetic.
- You'll have opportunities to advance. We're fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow.
- As “Luxens,” we celebrate one another's differences and ideas. We're proud of our culture of diversity and inclusion - and, we have programs that bring us together on important issues and provide educational opportunities for all employees.
- We're there for you - 401k with matching, generous PTO, flexible work arrangements, and excellent medical, dental, and vision - we've got you covered!
Job Summary
Full Time
$50k-66k (estimate)
05/03/2024
05/16/2024
luxerone.com
MCCLELLAN, CA
100 - 200
2013
ARIK LEVY
$10M - $50M
Durable Manufacturing
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About Luxer One
Welcome to the future of package delivery. With over 14 years in the locker business, Luxer One has managed millions of package deliveries across industries. Our mission? To relentlessly improve how the world receives goods. Visit our YouTube channel to see how Luxer One is different from other package management solutions: http://youtube.com/c/luxerone
The following is the career advancement route for Technical Support Representative positions, which can be used as a reference in future career path planning. As a Technical Support Representative, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Representative. You can explore the career advancement for a Technical Support Representative below and select your interested title to get hiring information.
