Saving Lives - A Career with a Purpose

SunCoast Blood Centers is currently looking for professional and motivated Director of Donor Services to join their growing team.

Our mission at Suncoast Blood Centers is to deliver the precious and lifesaving gift of blood products directly to local healthcare facilities and patients, while offering donors a seamless experience thanks to our state-of-the-art collection and testing instruments. Suncoast Blood Centers has served their community for over 75 years.

Job Duties:

• Directs operations related to donor centers and mobile collections. Ensures that activities are conducted in compliance with SOPs and regulatory guidelines.
• Oversees the interviewing and hiring of donor services. Assures that selected personnel have the necessary knowledge, skills, and abilities to meet the requirements of the job.
• Oversees the annual competency evaluation process for donor services staff.
• Coaches and mentors’ supervisory staff to develop effective leadership and training skills.
• Counsels and evaluates the performance of direct reports. Oversees processes related to the coaching and mentoring of donor services staff to ensure a well-functioning team.
• Meets established collection goals and standards through effective training, leadership, and product maximum strategies.
• Oversees the process of determining donor suitability and eligibility. Ensures that these processes are maintained and followed as defined by SOP.
• Oversee the donor adverse reaction response process. Ensures timely documentation and reporting of such reactions for donor follow-up and the tracking/trending process.
• Oversees the process to monitor, track, trend and report on deferral, unsuccessful bleed, double red cell collection, platelet split rate, deviation rate and overtime staffing.
• Utilizes meetings and communication methods to inform and update donor services staff regarding new policies, SOPs, practices, and general information.
• Directs the process for the investigation and timely response to “O” reports, errors and accidents related to donor services operations.
• Tracks, trends, and analyzes monthly donor services productivity data. Reports findings to the COO and develops corrective action plans for improvements to operations.
• Directs the process for the investigation and timely resolution of internal and external customer service issues.
• Schedules and reviews periodic QC, maintenance, calibration and validation of the instruments and equipment.
• Develops and maintains SOPs for donor services. Submits to the COO for approval.
• Assists COO in monitoring and explaining deviations in monthly expenses for donor services.
• Prepares and adheres to financial budget for donor centers and mobile locations.
• Management team to promote and execute donor center campaigns, including staffing, communications and recruitment and retention strategies.
• Participates in activities to further professional development.
• Other duties as required to fulfill the organization’s mission and vision.

Education:

Bachelor’s degree or equivalent experience

Licensure/Certification:

None

Experience:

5 years blood donor collections or other equivalent medically related field, plus 3 years supervisory

PHYSICAL REQUIREMENTS: Medium Work: Walking and/or standing for extended periods of time with occasional sitting. Occasionally exerting between 20-60 lbs. of force to lift or move objects.

Suncoast Blood Centers is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. SunCoast Blood Centers makes hiring decisions based solely on qualifications, merit, and business needs at the time.

SunCoast Blood Centers is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. SCBC is a drug-free workplace.

SunCoast Blood Centers is a drug-free workplace.

Job Type: Full-time

Pay: From $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• 403(b)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekdays
• Weekends & holidays off

Work setting:

• In-person
• Office

Work Location: In person