Part-TimeTransitAssistanceProgram(TAP)Coordinator(20hoursperweek)

1381South1stStreetLocation:OnsitePosition

JOBANNOUNCEMENT

SacredHeartCommunityService,locatedinSanJosé,CA,islookingforaPartTime,Non-Exempt,TransitAssistanceProgram(TAP)CoordinatorintheFamilyAssistanceDepartment.TheFamilyAssistanceDepartmentsupportscommunitymembersatriskofdisplacementthroughfinancialassistance,casemanagement,andconnectionstoresources.TheTAPCoordinatormustbehighlyorganized,andpossessanabilitytoworkflexiblyandcreatively,withapassionforourmission–tochangelivesandimpactpoverty.Formorethan60years,SacredHeartCommunityServicehasbeenoneoftheleadinginstitutionsinaddressingpovertyinSantaClaraCountythroughastrategythatcombinesaddressingtheconsequencesofpovertythroughimpactfulprogramswhilebuildingpowerwithpeopleadvocatingforsystemicchange.

POSITIONSUMMARY:

TheTransitAssistanceProgram(TAP)isacountywideprogramprovidedinpartnershipwithSantaClara

ValleyTransportationAuthority(VTA)andtheCountyofSantaClaraSocialServicesAgencytohelp

low-incomehouseholdsobtainaffordabletransportation.ThePartTimeTAPCoordinatorsupportsSHCS’effortstodevelop,administer,andevaluateTAPthatprovidessubsidizedmonthlybuspassestolowincomehouseholds.TheTAPCoordinatorisamemberoftheFamilyAssistanceTeamandparticipatesindirectservicesandotherteamactivities,asneeded,andsupportseffortstoengagemembersincommunityorganizingandpolicyadvocacyinitiativesrelatedtohousingandhomelessness.

RESPONSIBILITIESANDDUTIES:

TAPProgram(80-90%)

●AdministersmonthlyTAPpasses,includingreviewingapplications,collectingpayment,countingcorrectchange,andfillingoutreceipts.

●CoordinateswithmultipleprogramsatSacredHeartCommunityServicetomaintainanactivelistofeligibleTAPparticipants.

●SupportsthecreationandmaintenanceofTAPdocuments,includingpoliciesandproceduresandprogramforms.

●CompletesmonthlyreconciliationofTAPpasses.

●ConductsdataentryintointernalagencyandVTAnetworkdatabases.

●Trainandsupervisevolunteersandinterns,andsupportthedevelopmentoftheirorganizationalandcommunityleadership.

FamilyAssistance(5-10%)

●WorkscollaborativelytodevelopandimplementeffortstoensurememberinvolvementandleadershipdevelopmentwithintheFamilyAssistancedepartment.

●Identifiesandengagesmembers,includingconnectingpeopletoorganizingcommittees,conducting1:1conversations,andassessingandimplementingcommunityengagementopportunitieswithvolunteersandpeoplereceivinghousingassistance.

●Engagesanddevelopsprogramvolunteersbyprovidingeducation,training,feedback,andsupport.

●Participatesinstaffandteamdevelopmentactivities,andengageincontinuouslearning,evaluation,andprofessionaldevelopment.

AgencyParticipationandLeadership(5-10%)

●Supporttheplanningofandparticipationinteamandagency-widemeetings,events,andoutreachefforts.

●Attendsstaffmeetings,retreats,andotherteamandothermandatoryorganizationevents.

●Performsotherdutiesasassigned.

REQUIREDQUALIFICATIONSANDEXPERIENCE:

●Strongcommitmenttoourvisionofacommunityunitedtoensureeverychildandadultisfreefrompoverty.

●Bachelor’sdegreeinsocialwork,publichealth,orarelatedfieldorequivalentworkexperienceinarelatedfield.

●Stronginterpersonalandcommunicationskills,includingtheabilitytodeliverchallengingmessageswithempathyandrespect,andaninterestinservingindividualsfromdiversebackgroundsexperiencinghigh-stresssituations.

●Outstandingcustomerserviceskills.

●Abilitytothriveinaflexible,compassionate,supportivefast-pacedenvironmentwhilemaintainingapositive,solution-orientedapproach.

●Abilitytoworkcollaborativelyinateamenvironmentandtoworkindependentlywithlimitedsupervisionwhennecessary.

●AbilitytoworktwoweekenddaysonoccasionespeciallyduringApril,November,December.

●TheTAPCoordinator’sstandardworkinghoursareMondaytoThursdayinpersonattheagency’s1381SouthFirstStreetlocation.

●Thepositionrequirescomputeruseforupto5hoursperday.Reasonableaccommodationcanbemadetoenableindividualswithdifferingabilitiestoperformessentialfunctions.

●MustcompleteaDMVandabackgroundcheckandqualifytobeinsuredundertheSacred

HeartCommunityServicedrivingpolicy.

PREFERREDQUALIFICATIONSANDEXPERIENCE:

●Bilingual/biliterate(Spanish,Vietnamese,orChinese).

●1-2years’experienceusingSalesforce,HMIS,VTAdatabase.

●1-2years’experiencecoordinatingprojectsandcreatingpolicyandprocedures.

●Experiencecollectinglargeamountsofcashpayments.

Positionisnon-exempt,part-timeandreportstotheFamilyAssistanceManager.Workhoursarenormally8:30am-1:30pm,MondaythroughThursday..

REPORTINGRELATIONSHIP:

TheFamilyAssistanceCommunicationCoordinatorreportstotheFamilyAssistanceManager(Intake&Eligibility).

COMPENSATION:

Thisisapart-timenon-exempt,hourlyposition,startingat$25anhour.Excellentbenefitsincludefullypaidmedicalinsuranceforfull-timeemployeesandmajoritypaidmedicalinsuranceforqualifieddependents,dentalinsurance,visioninsurance,12paidholidays,10paidsickdaysperyear,paidvacationstartingat10daysperyear,additionalwellnessbenefits,basiclifeandlong-termdisabilityinsurance,professionaldevelopmentandmore.

SacredHeartCommunityServiceisproudtobeanEqualOpportunityWorkplaceandanAffirmativeActionEmployer.SHCSiscommittedtobuildingateamofpeopleofdiverseethnic,cultural,andexperientialbackgrounds.Weespeciallyencouragemembersofhistoricallyunderrepresentedandmarginalizedcommunities,peopleofcolor,women,peoplelivingwithdisabilities,veterans,andLGBTQ peopletoapply.ItisthepolicyofSacredHeartCommunityServicetoprohibitdiscriminationandharassmentofanytypeandtoaffordequalemploymentopportunitiestoemployeesandapplicants,withoutregardtorace,color,ethnicity,ancestry,religion,age,sex,gender,sexualorientation,genderidentity/expression,pregnancy,medicalconditionorgeneticinformation,veteranstatus,nationalorigin,disability,maritalorotherprotectedstatus.SHCSwillconformtothespirit,aswellastheletterofallapplicablelawsandregulations.

ThispositionisrepresentedbyServiceEmployeesInternationalUnion(SEIU),Local521.