Our team is redefining the industry – and creating a culture of excellence.

• Provides first-line support via phone and ticketing system (Zendesk and ConnectWise)
• Participation in on-call rotation
• Supports new hires, employee changes and terminations
• White glove new hire onboarding
• Executive support
• Provides support for basic IT issues such as password resets, peripheral configurations, desktop/laptop and iPad/iPhone configurations, software installations and hardware repair
• Software support: Microsoft Office, Ellie Mae Encompass, ConnectWise, BI tools, Spam/Phishing mail tools, email services.
• Provisions new hardware for new and existing users and reimages computers
• Resolves technology problems, monitors user activity and maintains documentation

• Ability to utilize current skills, knowledge base and available tools to resolve typical IT-related issues in a corporate Microsoft environment
• Working knowledge of computer and/or network security systems, procedures and applications and the ability to learn and support new systems and applications
• Ability to install, configure and/or maintain personal computers, networks, and related hardware or software
• Ability to identify and resolve computer system malfunctions and operational problems
• Strong customer service, communication skills and attention to detail
• Must have experience working with members of the C Suite/Executive team
• Self-starter with strong analytical and problem-solving skills and the ability to embrace and adapt to changing situations, environments and tasks
• Ability to exercise sound judgment and to effectively coordinate multiple, concurrent tasks
• High school diploma or equivalent

• 5 years of experience working in a corporate IT environment
• Two or more certifications (Network , Security , MCP, MCSA, MCSE)
• Experience supporting or using the following applications or operating systems:

• Microsoft Office Suite (Outlook, Word, Excel)
• Windows 10/11 and Active Directory
• Ellie Mae Encompass
• Office365 email
• Imaging Systems (Dell Kace, WDS/MDT, SCCM)
• Ticketing System (Zendesk, ConnectWise, etc.)
• Remote Connectivity Tools (LogMeIn, GoToAssist, ScreenConnect)
• ConnectWise automate

• Ability to work out of the Fairfax, VA office