Gaming Machines Shift Manager

SUPERVISOR: Gaming Service Manager EXEMPT (Y/N): No

SUMMARY:

Responsible for the daily operations of the Gaming Machines Dept.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (other duties may be assigned):

• Promotes positive guest relations, greets guests and creates a friendly atmosphere.
• Observes and recognizes irregularities, violations, or other discrepancies in casino personnel or guests and institutes appropriate action.
• Applies fair and consistent supervision and disciplinary practices.
• Plans and administers work schedules and assignments.
• Issues appropriate disciplinary action according to casino and departmental policies.
• Ensures tidiness and cleanliness of responsible areas, ensuring all chairs are pushed in.
• Monitors the performance of direct reports, ensuring adherence to all casino policies and procedures.
• Ensures that team members work with Security personnel and other Casino staff as necessary.
• Ensures compliance with all Gaming Commission Regulations.
• Assists in the coordination of and preparation of special gaming machines functions.
• Prepares shift reports.
• Attend mandatory meetings as scheduled.
• Oversees the supervision of personnel, which includes work allocation, training and problem resolution; evaluates performance and makes recommendations for personnel actions, motivates employees to achieve peak productivity and performance.
• Assigns daily duties and monitors expected results.
• Authorizes jackpots according to approved policies and completes required forms if necessary.
• Ensures compliance with guest service policies.
• Ensures all evaluations for assigned team members are completed on time.
• Is responsible for accuracy and timeliness of all required departmental reports.
• Is responsible for managing and assisting in maintaining proper coverage of the casino floor.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS

• High school diploma or G.E.D.
• One year or more related management experience and/or training; or equivalent combination of education and experience.
• Minimum 6 months experience in a Gaming Machines or Slot department.
• Minimum 3 months experience in a lead or dual-rate role.
• Must be able to communicate in English.
• Tribal preference.

PHYSICAL DEMANDS:

While performing the duties of this job, the employee regularly is required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.

The employee frequently is required to stand; and walk.

The employee occasionally is required to climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds or more.

WORKING CONDITIONS:

Must be able to work in a smoke filled environment.

Must be able to stand and walk for extended periods of time.

Must be able to perform duties in kneeling position.

Must be able to lift a minimum of 50 lbs.

Work Schedule & Acceptance:

I understand by accepting this position with Jena Choctaw Pines Casino I attest that I have read and understand the job description and can perform the essential functions for the job for which I am applying. I understand that I may be scheduled to work any shift, due to the business being open 24/7, 365 days a year. I understand that the casino is open and operating on all holidays. I understand that I am expected to work the schedule that is assigned to me weekly or monthly, accepting any changes that are made by my supervisor(s). I understand that I am expected to be on time for any and all shifts, due to the fact I may need to relieve a co-workers and that there may be scheduled events for our guests. I understand as stated in our handbook, penalty points will be charged and accumulated for all absences. I have been made aware that we have a section in our handbook on rules of conduct, which I, as an employee, am required to adhere to. I have read this statement and agree.

Name:______________________________ Date:_____________________________

Supervisor:__________________________ Date:_____________________________

Revised 10/2015

Signature: Doris Bucko, Human Resources Director