Are you ready for the best destination of your career?
Spotnana is modernizing the infrastructure for the multi-trillion-dollar travel industry. Our groundbreaking travel platform powers next-generation travel experiences for Fortune 100 companies and the world's leading airlines, hotel chains, technology providers, and financial services firms.
We are tackling the hardest problems the travel industry has to offer, and we need your help. Join us in our quest to make travel effortless so it's easier for everyone to build deeper connections, stronger teams, and unforgettable memories.
Culture is always fluid. It evolves as a business grows, along with the people who drive it forward. We seek people who have different perspectives, but shared values. Before you embark on this journey, quickly check in on whether you are aligned with our company values:

1. Obsessed with Customer Needs: We earn the trust and loyalty of our customers by solving their problems.
2. Do the Impossible: We solve tough problems through innovation and are inspired by unprecedented challenges.
3. Build Globally, Serve Locally: We embrace a global mindset and celebrate diversity as we serve customers around the world.
4. Act Like Owners: We constantly find problems to solve. Decisions are not made in isolation. We work hard, work smart, and work together.
5. Constantly Change, Learn & Evolve: We flourish by adapting quickly to new challenges and by learning from everyone around us. Building something new is not always glamorous work. Roll up your sleeves, get your hands dirty, and evolve.
6. Respect Above All: We are humble and treat others with the same respect we desire for ourselves. Our work culture is a safe environment where everyone is open to feedback and new ideas.

How you'll make an impact
As a Content Support Analyst at Spotnana, you will be assisting the Content Director with Air & Hotel troubleshooting, plus market analysis to create revenue opportunities. You will be part of a global Content team and will be responsible for the implementation of products like TravelFusion / Sabre, Magnatech / Compleat and you will be assisting Fulfillment TMC as well as TaaS TMCs. Your goal is to help identify new revenue opportunities with the air & hotel deals, provide solutions related to air & hotel implemented contracts, and guarantee the correct setups of products so TaaS customers and Fulfillments TMC can operate at full capacity.
You will work closely with our Customer Success Managers as well as every other team at Spotnana, from Global Community and Product to Engineering, Travel Operations, and Technical Support.
What you'll own

• Monitor and audit airline and hotel deals to create opportunities to increase revenue
• Implement and execute airline and hotel deals
• Owning the relationship and setting up of key operational suppliers
• Act as the main point of contact for air and hotel contracts
• Analyze and troubleshoot issues to understand route causes of errors, improving our efficiency and revenue

Experience to bring with you

• GDS experience - Sabre or Amadeus
• Experience with Hotel program Management
• Experience in travel operations teams
• Understanding of the different content engines GDS, NDC, Travel Fusion, DC
• Willing and able to work from our New York City office in a hybrid structure - This is not a remote eligible role

Let's talk compensation
Spotnana strives to offer fair, industry-competitive and equitable compensation. Our approach holistically assesses total compensation, including cash, company equity and comprehensive benefits. Our market-based compensation approach uses data from trusted third party compensation sources to set salary ranges that are thoughtful and consistent with the role, industry, company size, and internal equity of our team. Each employee is paid within the minimum and maximum of their position's compensation range based on their skills, experience, qualifications, and other job-related specifications.
The annual cash compensation for this role is: $65,000 - $85,000
We care for the people who make everything possible - our benefits offerings include:

• Equity in the form of stock options which provides partial ownership in the company so you can share in the success of the company as it grows
• Pre-tax and ROTH 401(k) options via Fidelity with up to a 4% company match
• Comprehensive benefit plans covering medical, dental, vision, life, and disability effective on your hire date. We cover 100% of your employee premiums and 85% of your eligible dependents
• Pre-tax flexible spending account options for health, dependent care and commuter expenses
• 20 vacation days per year in additional to 10 company holidays, 4 company recharge/wellness days and an end of year company shutdown
• Up to 26 weeks of Parental Leave
• Monthly cell phone / internet stipend
• Additional benefits including access to International Airlines Travel Agent Network (IATAN) membership, Pet Insurance through Fetch, Financial Wellness through Origin and SoFi, EAP through Mutual of Omaha, The Calm app through Kaiser, pre-tax parking/transit program and more

We are committed to fostering a diverse, inclusive environment and to encourage these values in everyone on our team. We provide an environment of mutual respect where opportunities are available without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. We believe that diversity and inclusion for people from all walks of life is key to our success as a company.