Customer Service Advisor

Are you interested in joining an ever-growing Fintech industry? Are you friendly and customer-focused? If so, this could be a role suited to you! 

Customer Operations at Capital on Tap

You’ll be the first point of contact for small business owners all over the UK and US. Our customers can get in touch via various channels such as telephony, emails and live chat. Our customers are trying to build their businesses, and we are there to support them every step of the way. You’ll solve problems, fix things that aren’t working for them, and give them a leg up when they need it. We thrive from customer feedback to pilot new ideas, you’ll need to listen to our customers and understand from them how we can build a better business.

What you'll be doing:

• Helping our customers with everything related to their account by providing excellent customer support 
• Listening to feedback and making our products and service better by fixing any problems customers face.
• Staying alert for customers who might need extra help, spotting potential fraud, or anyone having trouble with our products.

You should apply if:

• You already have customer service experience from retail, hospitality or in a telephony based role
• You have great communication skills and can build rapport easily with team members and customers
• You enjoy working in a fast paced environment and can adapt to change quickly
• You are good at explaining more complex information in a simple way 
• You're good at taking on feedback, learning from mistakes and have a willingness to improve 

Shift patterns

• You'll be joining the nights team, working 6pm-6am & 8pm-8am. 
  • Week 1: 4 nights on, 3 off 
  • Week 2: 3 nights on, 1 night off, 3 nights on
  • Week 3: 4 nights off, 3 nights on
  • Week 4: 7 days off. (Yep, you read that right 😁)
• Office based

Training 

Your first 6 weeks will be training, between the hours of 9am-7pm Monday-Friday. This will be a mixture of classroom-based training, buddying and training as you go. Full attendance will be required during this period and we'll be unable to approve any time off while you're undergoing training. You'll join your night team after this period.

Interview process

• Initial interview is our Values interview with a member of our internal Talent Team - Keep an eye on your emails for an invite! 
• Final stage will be our assessment day. We have two dates available, Wednesday 5th June (10am-2pm) or Thursday 6th June (3pm-7pm). These will be held at our office in Cardiff. 
• Closing date 3rd June
• Start date will be 8th July. 

Great work deserves great perks

💷 Salary of £27,000 - Opportunity to earn up to £1,000 extra per month! (Salary includes uplift for night working) 
🏥 Private Healthcare, Worldwide Travel Insurance and Dental Cover through Vitality
🎁 Anniversary Rewards (£250, £500, £1000, 4-week fully paid sabbatical)
👛 Salary Sacrifice Pension Scheme up to 7% match
🏖️ 28 days holiday (plus bank holidays) (pro rata
📍Cardiff City Centre Office location
📖 Annual Learning Budget
👪 Enhanced Parental Leave
🚲Cycle to Work Scheme
🚂 Season Ticket Loan
💬 6 free therapy sessions per year
🐶 Dog Friendly Offices
 🍫 Free drinks and snacks in our offices

Here at Capital On Tap we place emphasis on continuous learning and have built an environment where we can make it possible every day! Internal growth is important to us and our goal is to guide every employee to realise their career aspirations and strengths. Why not check out here what you need to do to progress in this role at Capital on Tap.