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Bangor Savings Bank is Hiring a Customer Service Specialist Near Waterville, ME
ACCOUNTABILITIES
Customer Experience:
- Promotes a customer-centered culture and attitude among staff
- Builds relationships by providing the highest level of service, demonstrating You Matter More to each customer, getting to know customers on an individual basis
- Engages in conversations and demonstrates basic consultative sales skills to understand customer needs and financial goals, offers solutions as appropriate or refers to other team members in accordance with Bank strategy
- Understands the Bank's products and services and how they benefit customers, promoting as appropriate
- Embraces and utilizes the Bank's sales and coaching process, completes action plans in an effort to meet goals
Sales and Servicing:
- Serves as the primary in-branch sales and service contact by opening consumer and Maine Street business deposit relationships as well as processes and closes basic consumer loan requests in compliance with Bank policies and procedures
- Provides customers with information on products and services, rates, service charges and fees as well as other relevant information
- Maintains a high level of knowledge on all deposit products and services as well as basic consumer loan products
- Understands business partner relationships and refers to other team members in accordance with Bank strategy
- Demonstrates ability to handle routine service issues independently, refers customers to appropriate staff for advanced problem resolution
- Researches and resolves problems either through direct action or referral to and follow up with other Bank resources
- Answers written and telephone inquiries from customers concerning bank services
- Accurately, efficiently and courteously processes transactions in compliance with Bank policies and procedures
- Performs routine and more complex transactions independently and correctly, acts as a resource to others
- Maintains accurate cash and transaction records, meeting established teller performance standards
- Demonstrates ability to handle more complex transaction issues independently, refers customers to appropriate staff for advanced problem resolution; acts as a resource to others
- Determines the necessity of placing holds on items presented for deposit
- Maintains awareness of current fraud alerts and identifies fraudulent activity
- Utilizes non-transaction processing time effectively by engaging in value added activities
Compliance and Control:
- Understands, demonstrates competency and maintains knowledge of the Bank's operational and risk management policies as well as the Bank's security policies and procedures
- Assists in ensuring that the Bank is in compliance with local, state and federal regulations
- Assists in completing operational and audit functions within the Branch
General:
- Interacts harmoniously and effectively with others, focusing upon the attainment of bank goals and objectives through a commitment to teamwork
- Conforms to acceptable punctuality/attendance/professionalism standards as expressed in the Employee Handbook
- May train or assist in training new employees
- Performs additional duties as requested
- Travel to other branches for coverage may be required
COMPETENCIES:
- Integrity/Ethics - deals with others in a straightforward, honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys news good or bad
- Vision/Values - Supports company mission/values through daily actions and decisions, communicates the Bank's vision, mission and values to others
- Adaptability/Flexibility - adapts to change, is open to new ideas, takes on new challenges
- Initiative - takes action, operates as a pro-active self starter, acts on opportunities to improve
- Interpersonal Skills - has good listening skills, excellent customer service skills, able to communicate clearly and professionally both in telephone and written communication
- Productivity - manages time well, handles information flow well, strong multi tasking skills with the ability to prioritize and organize work flow, accepts accountability, meets accuracy standards
- Decision Making - able to think through a problem, following proper steps in finding resolution
- Teamwork - Team player with a positive attitude, promotes a team atmosphere, selflessly pitches in, shares information, partners well with others, willingly assists co-workers and share responsibilities
- Sales Skills - applies sales skills to identify customer needs and refer to appropriate business partners, translates product features to benefits, cross -selling skills, ability to identify and act on sales opportunities, works to develop sales skills
- High school diploma or equivalent
- Two years experience in retail banking, lending, sales, customer service and/or cash handling experience
- Demonstrated basic lending proficiency
- Demonstrated personal computer literacy
- General office environment
- May be required to move bags of coin short distances. Moderate lifting (up to 50 lbs.) required.
- Moderate reaching, walking, sitting and standing required
EQUIPMENT USED
- General office equipment
External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.
Job Summary
Full Time
$43k-54k (estimate)
05/02/2024
05/15/2024
bangor.com
BANGOR, ME
500 - 1,000
1852
$200M - $500M
Business Services
Related Companies
About Bangor Savings Bank
Wealth Management products: NOT FDIC INSURED | NO BANK GUARANTEE | MAY LOSE VALUE Investment planning for today and generations to come. We are proud to offer the following services: Investment Management - We believe successful investment management begins with a relationship. We will listen to you to ensure a comprehensive understanding of your investment goals, objectives, and risk tolerance. Planning & Retirement Financial planning should be comprehensive, and viewed as a continuing, dynamic process that leads to security in the years to come. Trusts & Estates Trust and estate planning c ...
an offer significant financial control. Establishing a trust or preparing an estate plan requires a thorough understanding of your individual goals and needs. We will take the time to understand those goals. Institutional Investment Services - Bangor Wealth Management provides businesses, municipalities, nonprofits, and government agencies access to exceptional, comprehensive financial services tailored to the unique needs of the organization. Investment News - Bangor Wealth Management strives to provide our clients with a newsletter that includes year-to-date financials, an outlook on economic growth, US corporate earnings, and other great content quarterly. ___________________________________________ Bangor Wealth Management of New Hampshire, LLC is a wholly-owned subsidiary of Bangor Savings Bank. ___________________________________________ Remember, information posted on Facebook is not secure or encrypted. Never post private personal or account information, whether on our Page or through a message. If you need assistance with your account, please contact us directly. ___________________________________________ http://bangor.com/guidelines
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The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
Certified Customer Service Specialist (CSS).
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Communicate as efficiently as possible.
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Position requires thorough knowledge of product lines and the ability to exceed customer expectations.
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Step 3: View the best colleges and universities for Customer Service Specialist.
