FUNCTION: Working under the direction and guidelines established by the Emerging Payments Program Manager, the Banking as a Service Relationship Officer is responsible for the support, retention, and management of Fintechs programs. The Banking as a Service Relationship Officer possesses a comprehensive understanding of Banking as a Service, For Benefit Of (FBO) account & settlement structure, card issuing platforms, ACH and Wire origination, industry trends and practices, as well as the technical expertise to proficiently support these products. The Banking as a Service Relationship Officer works independently on day-to-day tasks with assistance on more complex situations, as needed, from the Emerging Payments Program Manager. The Banking as a Service Relationship Officer consistently supports a commitment to compliance by adhering to all applicable federal, state, local laws and regulations, and Bank policies and procedures. The Banking as a Service Relationship Officer will work closely with cross-functional teams to identify business needs, evaluate existing systems, and propose and implement innovative financial technology solutions to optimize the bank’s financial operations. KEY ACCOUNTABILITIES: Responsibilities: Serve as the primary point of contact for clients utilizing our Banking as a Service platform. Assists with the onboarding of new FinTechs onto the BaaS platform Manages the process of FinTechs to customer facing and market live status. Assists with the On-Going Marketing, Compliance Review, and Recurring Material Requests (InfoSec, BSA, and regulatory reporting) Assists with the retention and contract renewal of Fintech Monitor and analyze Fintech activity to identify opportunities for improving the platform and driving customer adoption. Establishes additional services as needed Stay up-to-date with industry trends, regulations, and best practices related to BaaS, and proactively share insights with clients and internal stakeholders. Collaborate with the Emerging Payments Program Manager to identify new opportunities and contribute to the growth of the BaaS business. Compliance and Control: Assist in monitoring the initial on-boarding and review of end-users of the fintech for KYC, AML, transactions monitoring, and other risk parameters as determined by the bank. Assist, as needed, with collection of required monthly reporting from FinTechs and escalate non-conformity to Emerging Payments Program Manager. Assist in monitoring marketing and compliance using third party resources. Assist in collection of third party provider due diligence documents as requested by the bank. Assist in monitoring Fintech activity, metrics, other KPIs to help assure success of the program. Assist in ensuring that the Bank is in compliance with local, state and federal regulations. General: Submits and tracks enrollment forms on the behalf of sales staff. Assists with reporting and/or presentation materials regarding the bank’s fintech portfolio Monitor boarding/training process and conduct follow-ups if necessary. Informally and formally provides training and support Interact harmoniously and effectively with others, focusing upon the attainment of bank goals and objectives through a commitment to teamwork. Conform to acceptable punctuality/attendance standards as expressed in the Employee Handbook. Perform additional duties as requested Competencies: Leadership – Motivates and encourages others; delegates routine and important tasks and decisions, shares information, creates an inclusive environment, recognizes success Adaptability/Flexibility – Adapts to change, is open to new ideas, takes on new challenges, handles pressure, adjusts plans to meet changing needs Initiative – Takes independent action, operates as a pro-active self starter, acts on opportunities, practices self development Integrity/Ethics – Deals with others in a straightforward, honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys news good or bad Interpersonal Skills – Has good listening skills, Vision/Values – Supports company mission/values through daily actions and decisions, communicates the Bank’s vision, mission and values to others, incorporates vision when planning Knowledge/Skills/Experience Requirements: Must be a high energy and motivated individual. High school diploma or equivalent required, college, business or banking professional training preferred. Minimum 12 months customer service experience required Excellent business development and customer service skills Solid PC skills required: word processing, spreadsheet software, presentations, graphics Physical Demands/Conditions Requirements: General office environment. Moderate lifting (to 35 lbs.) required. Moderate reaching, walking, sitting and standing required. Equipment Used: General office equipment. External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis. At Bangor Savings, we understand the importance of continuing to nurture an internal culture of excellence for each of our employees. We offer internal and external training to assist our employees in realizing their career aspirations including internships, lateral training, management training, and tuition reimbursement. We also offer a unique set of benefits designed to support our employees in living their best life and achieving their goals. Our holistic health and wellness programs allows each employee to customize their approach to well-being. And our pay, rewards, recognition, and incentive programs ensure that they are well-compensated for a job well-done. At Bangor Savings Bank, the work our employees do each and every day allows us to deliver on our promise to make a difference in the lives of people in New England in a way that really matters. Bangor Savings Bank provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, age, national origin or any other class protected under state or federal law and affirmatively seeks to advance the principals of equal employment opportunity. In addition, the Bank is committed to providing equal employment opportunities to qualified persons with disability, veterans, and/or disabled veterans. No question on this application is intended to secure information to be used for such discrimination, this application will be given every consideration, but its receipt does not imply that the applicant will be employed. This application will remain active for a period of 90 days. If, after such time, you still wish to be considered for employment, you must reapply. Bangor Savings Bank does provide workers compensation coverage for employees injured on the job. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.