Data Entry Specialist - Part Time Weekend Only Schedule Winston Salem, NC 27102

JOB SUMMARY:

The Part Time Data Entry Specialist is responsible for entering billing information and submitting job quote increase requests in customer portals, submitting service and inspection reports to customers, triaging emergency customer requests, and creating workorders and bookings in the field service scheduling software.

Work Schedule: 9:00 AM - 9:00 PM Saturday and Sunday. Ability to train during the week is preferred but not required.

JOB DUTIES & RESPONSIBILITIES:

Enter billing information ensuring accurate recording of labor, miscellaneous fees, parts and materials used in compliance with established billing practices.

Access all workorders that are pending invoicing daily to enter billing information into customer portal.

Submit quotes in the customer portal to increase the Not To Exceed amount for over limit invoices.

Pull reports from customer portal daily and enter billing information for approved quotes.

Submit Inspection or Service reports to the site manager where service was performed and upload into customer portal.

Create reports for department metrics

Create work orders, ensuring the success of our service techs by entering all pertinent details.

Provide telephone support for emergency work order requests from customers or work order inquiries from service technicians (<10 calls/day average)

Manage On-Call tech schedules in the after hours call system and send weekly calendar reminders to the on-call tech in each area

Provide timely updates to customers on the status of the work order via notes in the customer portals

Perform other duties as assigned by the Service Administration Manager

EDUCATION and/or EXPERIENCE:

One to two (1-2) years of data entry experience or Associates degree or higher

Equivalent military experience in lieu of associates degree

SKILLS AND CHARACTERISTICS NECESSARY TO PERFORM THE JOB:

The ideal candidate will embody our company values of Accountability, Drive, Adaptability, Proactivity, Teamwork, Excellence, and Customer

Excellent organizational skills and attention to detail

Experience with Outlook, Word, and Excel

Strong communication and relationship building skills

Highly developed prioritization and time management skills

The ability to embrace frequent changes as the Service Administration team continually looks for process improvements

A confident and outgoing personality with the ability to have a laugh

MEASUREMENTS OF SUCCESS:

Accuracy of information entered in customer portals

Feedback from Internal and External customers

The efficiency with which workorders are moved through all invoicing steps and any issues preventing invoicing are resolved.

In compliance with pay transparency requirements, the wage range for this role is 17.00-19.00/hr. The salary range provided is a general guideline. When extending an offer, Adaptec Solutions considers factors including, but not limited to experience and geographic location.

Adaptec Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer, including disabled and veterans.

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