Description

Position: Senior Health Access Program Manager

Classification: Exempt 

Reports to: Health Access Program Director 

Location: Denver Colorado Health Network; Denver, CO 

Position Summary:
The Senior Health Access Program Manager is responsible for supervising Health Access Program Coordinators in the Denver offices of CHN (supervises 8 employees) as well as administrative and fiscal staff. Facilitates relationship with staff at medical clinics in which CHN Health Access personnel are co-located.

COVID-19 Information: It is an essential function and business necessity of the job that all employees are vaccinated and that all new hires will be required to be vaccinated within four weeks of hire. CHN requires proof of vaccination as this is a business necessity of the job. CHN will discuss reasonable exemptions for medical and religious purposes. If CHN considers making an offer of employment, CHN will inquire about vaccination status at that time, including whether the new hire currently has COVID-19 or has COVID-19 symptoms. 

Essential Job Functions: 

• Provide direct supervision program coordinators, billing coordinators, and assistants

• Assist in all aspects of program development, implementation, reporting, and evaluation with guidance from the Health Access Program Director 

• Work with CDPHE/ADAP staff and Health Access Program Director in the development and implementation of programmatic goals, policies, and operational procedures 

• Work with Director and CHN Quality Team to monitor quality of programs including ongoing quality improvement efforts, program evaluation, and programmatic outcome measures designed for the health access programs 

• Recommend innovative and alternative methods to improve processes

• Manage client feedback, complaints, grievances, and appeals 

• Provides back up to staff regarding client issues and provides client services during peak open enrollment season and maintains a reduced ongoing caseload as necessary (not to exceed 25% of a Health Access Program Coordinator on an ongoing basis). 

• Work with Manager and Team Lead to conduct trainings during staff transitions 

• Works with Manager and Team Lead to identify and meet additional team training needs, goals, and priorities. 

• Meet all deadlines agreed upon with the Health Access Programs Director 

• Serve on relevant internal and external workgroups and coalitions as requested

• Recruit and maintains high quality staff; conducts performance reviews; ensures appropriate and adequate staffing and scheduling 

• Set expectations of teamwork within and across departments

• Assist staff to improve their skills and identify professional development needs with Director 

• Work with Supervisors at co-located clinics to onboard CHN coordinators and manage relations between CHN and those clinics.

  • This list is not meant to be a comprehensive list of job duties. Other duties may be assigned.

Qualifications

Qualifications:
Previous supervisory experience highly desired. Previous experience with and understanding of health insurance and public benefits (Medicare, Medicaid, employer, marketplace/off-market enrollment, and/or insurance billing processes). Experience with direct client contact and/or a customer service background. Background in programs rooted in serving People Living with HIV. Strong commitment to working within diverse setting with diverse populations and consistently seeking opportunities to improve ability to provide inclusive and trauma-informed approaches in client services. Ability to collaborate effectively with small and large teams within Denver CHN and across regional offices. Knowledge of financial management and budgeting. Ability to prioritize workload and function independently. Training in cultural competency is preferred.

Supervisory Responsibilities: 

Recruits and maintains high quality staff. Ensures appropriate and adequate staffing and scheduling. Sets expectations of teamwork within and across departments and models collaborative behavior. Understands and communicates CHN mission and values, along with relevant policies and procedures to staff members. Reviews quality of paperwork, data entry, session notes, and referrals. Assists staff to improve their skills and identify training and professional development needs.

Education:
Bachelors or Master’s Degree in Public Health, Finance, Human Services, Social Work, or related field. Importantly, candidates with lived experience can substitute educational experience. 

Software Utilized:
Experience working with basic office and database computer programs, including Microsoft Access, Word, Excel PowerPoint and Outlook.

Knowledge, Skill and Ability:
Knowledge of and sensitivity to HIV / AIDS challenges. Proficient in written and verbal communication. Highly organized and detail oriented. This position requires personal and professional accountability; self-management and initiative; dedication to quality improvement, professional integrity and cultural competency. Must demonstrate accuracy and efficiency. Must demonstrate effectiveness in the following areas: task management; teamwork; time management; and communication with teams, managers, clients, and funder/ contractors. Must have flexibility, creativity, collaborative, and a positive workplace attitude in a team dynamic. Requires strong critical thinking, active listening, and problem-solving skills to address complex situations. 

Material and Equipment Directly Used:
Works with computer workstations, laptops, servers, and standard office equipment. Works with software, including electronic health records, client/patient data systems, word processing, spreadsheet and presentation software as well as with online systems. Communicates with partner organizations and vendors using telephone, e-mail, the Internet, and fax.

Physical Demands and Work Conditions:

Works in an office environment in Denver with occasional travel via automobile or airplane to offsite locations. Requires clear speaking ability and the ability to use a telephone for extended periods. Requires ability to view a computer screen (near acuity). Requires fingering agility for keyboarding. 

As employees of a charitable organization, all CHN staff share the responsibility of serving as ambassadors for the organization in the community. This can be achieved by fostering the development of relationships with potential constituents/donors as well as by participating in CHN events/activities in a way that is meaningful to each employee. 

General Benefits Description: 

We offer full-time employees a comprehensive benefits plan that includes: Health Insurance, Dental Insurance, Vision Plan, 403(b), Legal Shield, FSA, Life Insurance, EAP, Long-Term and Short-Term Disability. 

About Us: 

Our employees are the most valuable asset we have. We celebrate and encourage applications from those with lived experiences as it relates to this job posting. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation and CHN’s commitment to the communities we serve.

All applicants and employees who are drawn to serve the mission of the Colorado Health Network will enjoy equality of opportunity and fair treatment as we embrace and encourage our employees’ differences in age, color, disability, HIV status, ethnicity, family or marital status, pregnancy, sex, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, substance use history, genetic information, prior protected activity and other characteristics that make our employees unique.