JOB
The purpose of this job is to manage projects and technology systems to perform assessments, deduct metrics about performance, evaluate trends and mitigate risks to avoid potential problems by determining and implementing system/process improvements. Possesses knowledge of departmental processes, workflow and comprehensive knowledge of departmentally developed information systems and systems infrastructure is required. Some positions may supervise.ESSENTIAL DUTIES & RESPONSIBILITIES The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.Supervises support staff, delegates work, and assigns prioritiesDevelops operational programs, procedures, communications and reports related to Development Center activitiesAdministers and coordinates information systems used by Development Center staffFacilitates the department’s production of data necessary to achieve department objectives and to ensure that reporting needs can be met effectively and efficientlyWorks with IT staff, personnel in other departments, and vendors to develop new systems, resolve system problems, plan and schedule technology installations and insure compliance with City-wide technology standardsDesigns documents, forms and reports; develops and implements new procedures to improve record keeping and productivityAssesses existing workflow and provides recommendations to improve programs, workflow, and existing proceduresCompiles and analyzes data for purposes of managerial decision makingConducts special studies and administrative research of departmental operations and systems, for planning, budgeting and evaluation purposes.Maintains hardware and software inventory Prepares user manuals and procedures related to information systems and conducts training for department users in systems use and enhancementsServes as a liaison between Development Center and other City operations and acts as IT liaison for Department Serves on various committees and management teams as assignedPerforms related work as required
EXAMPLE OF DUTIES
Required Education and ExperienceBachelor’s degree from an accredited college or university in Information Technology, Business Administration, Public Administration or a related field--AND--At least three (3) to five (5) years of progressively responsible professional experience in information technology systems or related work experience--OR--Any equivalent combination of training, education, and experience that provides the required skills, knowledge, and abilities
SUPPLEMENTAL INFORMATION
BENEFITS FOR THIS POSITION INCLUDEMedical, Dental, and Vision starting on Day 16% employee 401a contribution with employer matching (6% or 7% based on bargaining unit)Employee & Employer contributions to Retiree Health Savings AccountVoluntary benefits such as term life insurance, flexible spending accounts, accidental insurance, disability insurance, and deferred compensation plan optionsTwelve Paid HolidaysPaid Vacation and Sick TimePaid parking (if applicable)Employee Home Ownership IncentiveTuition Reimbursement and professional development opportunitiesPaid Parental LeaveEmployee Assistance Program with free mental health counselingComprehensive Wellness program with a health and wellness incentiveEmployee Discounts and Perks Should an applicant need any disability related accommodation or other consideration in the application or selection process, please notify the human resources department upon submittal of application The City of Grand Rapids does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy or gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.