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Job Summary
As a Customer Support Representative, you are responsible for assisting internal and external customers and sales representatives with order entry with professionalism, skill, and expediency.
Essential Functions
To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation.
To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.
Administrative :
Accurately process and ensure accuracy of customer transactions in order entry system such as orders, quotes, returns, etc.
Maintain accurate customer and territory records, facility records, and document all customer interaction.
Generation of reports
Monitor scheduled shipment dates to ensure timely delivery.
Accurately maintain and ensure regulatory guidelines are met according to Company, State, and Federal policies.
Gain understanding of and adhere to Accounts Receivables policies and practices.
Verify price and terms in accordance with standard procedures and customer profitability profiles.
Multitask and work within multiple computer systems and communication platforms simultaneously.
Maintain a current knowledge of company products, policies and procedures
Customer Support :
Develop strong working relationships across the business / functions, as well as with customers and manufacturing partners.
Provide impeccable customer service and sales support; respond to customer queries, answer questions and solve problems in a timely fashion.
Communicate any pertinent information received from customers to the outside sales representative or appropriate management.
Identify customer requirements and expectations in order to recommend specific products and / or solutions.
The Customer Service Representative may perform other duties as assigned
Additional Functions
In addition to the essential functions listed below, the incumbent may perform the following additional functions.
Introducing and promoting new products during calls.
May also place outbound calls to existing customers to identify and suggest additional products and increase sales and services.
Job Qualifications
Required Qualifications
High School Degree or equivalent
Exceptional customer service and organizational skills
Accuracy and strong attention to detail
Effective verbal, written, and interpersonal communication skills
General computer proficiency including knowledge of MS Office
Preferred Qualifications
Associate’s Degree or equivalent combination of education and experience.
Proficiency in SAP or related ERP
Working Conditions
Physical Demands
Operating a computer or other office devices for the majority of the workday
May occasionally need to move packages up to 10 pounds such as office supplies or equipment
Must be able to communicate with others in person, over the phone, and in writing.
Must be able to understand and effectively exchange accurate information with others such as coworkers, customers and vendors
Must be able to read and interpret various electronic and written documents.
Environmental Factors
This position is in an office environment in which team members occupy desks in assigned areas or at meeting / collaboration spaces within the building.
The building’s primary work areas consist of desks, chairs, computers and other office equipment and devices for professional services.
Travel
Last updated : 2024-05-14
Full Time
$37k-47k (estimate)
05/16/2024
08/15/2024
animalhealthinternatio...
CO
<25
The job skills required for Customer support representative include Customer Service, Customer Support, Attention to Detail, Computer Systems, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer support representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer support representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer support representative positions, which can be used as a reference in future career path planning. As a Customer support representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer support representative. You can explore the career advancement for a Customer support representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Representative job description and responsibilities
Collecting and analyzing customer feedback can also be a part of their customer support representative task.
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Communicated with customers to troubleshoot technical problems with both Windows and Mac operating systems.
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Customer support representative document reports, resolve complaints, and process orders and payments.
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Customer support representative are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions.
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Provided expert technical support and up selling of all products and organized daily follow-ups to ensure timely resolutions.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Representative jobs
According to numerous studies, today’s consumers expect customer support representative to be more proactive and personalized.
02/06/2022: Waco, TX
Be as polite as possible when talking to clients over the phone.
02/12/2022: Manchester, NH
Consider using database to record activities and research product information.
02/13/2022: Petaluma, CA
Learn to refer to other service or technical departments for follow up as needed.
02/14/2022: Fort Myers, FL
Understand the customer’s expectations.
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Step 3: View the best colleges and universities for Customer Support Representative.