Description

Job Title: Customer Service Coordinator, Domestic & International

Status: Non-Exempt

Department: Customer Service

Reports to: Director of Technical Services

Hours: 8:30-5:30, Monday-Friday, possible overtime

Duties and Responsibilities: (subject to change)

• Provide administrative & order processing support for domestic sales staff & Daylight Medical.

• Convert both verbal and written equipment orders into Codonics database, & use associated reports & computer systems to track customer orders. (Revenue, RMA, Show, Swap, Eval units).
• Work closely with Accounting to ensure proper credit terms & payment is received to fulfill customer orders.
• Work closely with Export Department to ensure proper import/export requirements are completed for international orders.
• Close follow-up with Shipping Department to make sure order is completed and shipped on time.
• Daily communication with other Codonics departments.
• Provide both written and electronic correspondence as required.
• Create quotes for Codonics products, accessories and service.
• Update forecast data primarily focusing on mid & end of month.
• Coordinate shipment of materials for Sales & Tech Support.
• Be the focal interface for domestic problems and their resolution.
• Work with other departments to provide follow up on domestic inquires.
• File domestic & international related documents both manually and electronically.
• Provide assistance with preparation for domestic Trade Shows
• Additional duties may be assigned as determined by the Director of Technical Services

Required Skills:

• Excellent verbal and written communication skills
• Ability to prioritize and switch tasks as needed.
• Excellent organizational and time management skills.
• The ability to assist multiple domestic sales reps.
• Excellent computer skills, primarily Microsoft Office
• Strong attention to detail & accuracy.

Optional Skills:

• Experience working in a sales department with international business
• Experience with USA Export Administration Regulations
• Second language such as French, Spanish, or Chinese.

Education and/or Experience:

• 2- or 4-year degree and/or equivalent experience
• 3-5 years customer service experience required
• 3 years of experience with international business is a plus

Codonics is an Affirmative Action, Equal Opportunity Employer – M/F/Disabled/Veteran

Qualifications