Job Title:Technical Support Project Leader

Status: Non-Exempt

Department: Technical Services, HQ Based

Reportsto:Director of Technical Services

Hours:8:30 AM – 5:30 PM, flexible, Monday through Friday. Willing to adjust hours on occasion, as needed. Limited travel may be required.

Job Summary:

This position is responsible for a variety of actions including but not limited to: managing multiple concurrent upgrade projects; training external and internal parties in the installation, configuration and operation of Codonics products; making on-site visits to new and existing installations. Project management includes acting as the focal point for external partners and customers; conducting regular project meetings; team leadership and coordinating the efforts of additional Codonics on-site installation personnel. The person(s) in this position will work in conjunction with Sales, Technical Services, and Engineering.

Duties and Responsibilities: (subject to change)

• Lead, manage and document the status of upgrade and enhancement projects at assigned customers. Contact specified departments of the customer site to coordinate and maximize the impact of the on-site visit.
• Establish proficiency and technical knowledge of Codonics SLS products, network connectivity and complex system troubleshooting situations.
• Train others remotely and on-site and immediately assess the understanding of Codonics products and services in order to ensure a successful installation.
• Log and track call and email information via technical support database and CRM.
• Assist in the development of Tech Support publications and training materials and assist in their presentation to resellers, end users and Codonics personnel.
• When not performing activities related to product installations, work with the Technical Support group to advance the general level of knowledge of the equipment and answer incoming calls.
• Additional duties may be assigned.

Required Skills:

• Excellent interpersonal and written communication skills
• Strong technical aptitude
• Proven self-management and supervisory skills
• Comfortable with Microsoft software, specifically Office, including Word, Excel and Outlook.

Optional Skills:

• Preference will be given to individuals possessing Project Management training and/or certification, Certified Pharmacy Technician or other related certifications and/or familiarity with networking, Linux, pharmacology and anesthesiology, vendor procedures for working on-site at hospital/medical facilities
• Microsoft Project and Microsoft OneNote experience

Education and/or Experience:

• Associate degree level work or greater in a related field of study
• 2 years in contact with customers in a technical role, familiarity with TCP/IP, networking, FTP, SMTP, Virtual Machines, hands-on troubleshooting, diagnosis, configuration of networked equipment, and other associated networking/software environment

Codonics is an Affirmative Action, Equal Opportunity Employer – M/F/Disability/Veteran