Medical Front Office Assistant

If you’re a people person who wants to help patients feel welcome while supporting the success of a medical office, then the medical front office assistant is the job for you. A medical front office assistant is responsible for being the first point of contact as patients come into an office. They greet patients, collect their information, answer any questions, schedule appointments, and verify insurance information. Organized and efficient, they also oversee and execute everyday administrative tasks to ensure that the medical office runs smoothly and successfully.

Job Responsibilities

Answer phone calls, emails, and in-person inquiries

Communicate with patients to set up and schedule optimal appointment times

Gather and track medical information from patients

Organize and input data into electronic health records

Inquire and process patients’ health insurance

Support office with administrative and secretarial tasks

Communicate with internal office team and providers to ensure patients are helped and everyday tasks are accomplished

Understand and maintain HIPAA regulations

Skills & Qualifications

Strong interpersonal, time management, and organizational skills

Excellent verbal and written communication skills

Efficient problem solver

Strong knowledge of medical language and health insurance plans

A high school diploma or GED

Previous medical office or receptionist experience

Experience with computer programs, such as Microsoft Office