At Luxer One, we’re committed to making life simpler by automating package acceptance and completely solving the package problem. Whether it’s last-mile delivery at multifamily properties and offices, or buy online and pick-up in-store orders in retail, we are dedicated to finding the best solutions for our customers. We are currently experiencing rapid growth and we are seeking a Workplace Manager to lead the charge in our Charlotte, NC office!

We are seeking a proactive and organized Workplace Manager to oversee and facilitate various people operations functions within our organization. The Workplace Manager will be responsible for and accountable to managing IT requests, human resource requests, and facilities requests to ensure the smooth functioning of our workplace environment. The ideal candidate will possess strong communication skills, an approachable and positive disposition, attention to detail, be a culture leader and possess the ability to multitask effectively. This person will be the “go-to” in our Charlotte office!

Key Responsibilities | Accountability

IT Request Management

• Serve as the primary point of contact for all IT-related requests from employees. Fielding as necessary, and working closely with our IT Workplace Manager (subject matter expert).
• Coordinate with the IT team and leadership to physically deploy fixes for technical issues, company equipment, software installations, hardware repairs, and network connectivity problems.
• Track and prioritize IT requests to ensure timely resolution. Follow-up and direct as necessary.
• Provide technical support and guidance to employees as needed.

Human Resource Request Coordination

• Manage employee onboarding and offboarding processes in collaboration with the HR department.
• Employee relations coordination and involvement (including, but not limited to, sitting-in on progressive discipline and performance management; such as, terminations and disciplinary action)
• Facilitate employee training sessions and workshops on workplace policies and procedures.
• Assist with HR-related inquiries, such as benefits administration, payroll adjustments, and policy interpretation.
• Maintain accurate records of employee data and documentation.
• Ensure compliance with mandatory training and company events.
• Adhere to the Luxer One Core Values, Vision, and Mission

Facilities Request Oversight

• Handle facilities-related requests, including office maintenance, equipment procurement, and space planning.
• Liaise with vendors and service providers to ensure timely delivery of services and repairs.
• Conduct regular inspections of the workplace environment to identify potential safety hazards or maintenance issues.
• Respond to, and work with leadership on facilities requests and workplace optics.
• Develop and implement protocols for emergency response and evacuation procedures.

Cross-functional Collaboration

• Collaborate with department heads and team leaders to understand their specific needs and requirements.
• Act as a liaison between different departments, offices, employees and locations to facilitate communication and problem-solving.
• Participate in cross-functional projects and initiatives aimed at improving workplace efficiency and productivity.

Qualifications

• Proven experience in workplace management, facilities coordination, human resources, or a similar role.
• Strong understanding of IT systems and software applications - Luxer One is an Apple OS / Google Workspace environment. Proficiency in iOS is a must have.
• Excellent organizational skills and attention to detail.
• Effective written and verbal communication and interpersonal abilities.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Knowledge of relevant laws and regulations governing workplace operations is a plus.
• Ownership of the role and responsibilities.
• This position is entrepreneurial in nature and may require changes with or without prior notice.

Additional Information

• This is a full-time in-office position based in Charlotte, NC.
• The Workplace Manager will report to the HR Director based in Sacramento, CA, and be on the Human Resources Team.
• Salary and benefits will be commensurate with qualifications and experience.

Benefits

• You'll have opportunities to advance. We're fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow.
• As “Luxens,” we celebrate one another's differences and ideas. We're proud of our culture of diversity and inclusion - and, we have programs that bring us together on important issues and provide educational opportunities for all employees.
• We're there for you - 401k with matching, generous PTO, flexible work arrangements, and excellent medical, dental, and vision - we've got you covered!
• You'll have opportunities to advance. We're fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow.
• As “Luxens,” we celebrate one another's differences and ideas. We're proud of our culture of diversity and inclusion - and, we have programs that bring us together on important issues and provide educational opportunities for all employees.
• We're there for you - 401k with matching, generous PTO, flexible work arrangements, and excellent medical, dental, and vision - we've got you covered!