PROVIDING EXCELLENT SERVICE TO THE INDUSTRIAL AUTOMOTIVE INDUSTRY. COME JOIN US! We are representing a reputable commercial automotive service center committed to providing top-quality maintenance and repair services to their valued customers. With a focus on exceptional customer service and technical expertise, they strive to exceed expectations with every visit. As they continue to grow, they are seeking a skilled and customer-focused Service Advisor/Writer to join the team. As a trusted Service Advisor/Writer, you will play a pivotal role in ensuring a seamless and satisfying experience for customers throughout their vehicle servicing journey. If you are a service-oriented individual with a passion for delivering exceptional customer experiences in the automotive industry ( heavy truck experience is a plus), we want to hear from you! Please apply today by submitting your resume.
salary: $50,000 - $70,000 per year
shift: First
work hours: 7 AM - 4:30 PM
education: High School
Responsibilities

• Act as the primary point of contact for customers, providing friendly and professional assistance throughout their service experience.
• Schedule service appointments, accurately assess vehicle issues, and provide detailed cost estimates to customers.
• Maintain open and transparent communication with customers, keeping them informed about the status of their vehicle and any necessary repairs.
• Review service history and perform inspections to identify additional maintenance or repair needs.
• Coordinate with Service Technicians to ensure timely completion of repairs and adherence to quality standards.
• Address and resolve customer complaints and concerns in a prompt, courteous, and efficient manner.
• Collaborate with the Service, Shop, and Parts Manager to optimize operational performance and enhance customer satisfaction.

Skills

• Active Listening
• Customer Service
• Adapting to Change
• Follow-up
• CRM
• Basic Software Skills
• Scheduling Appointments
• SCREENING
• Documentation of Operations
• Microsoft Office
• Karmak Database
• Organizational Skills
• Telephone Etiquette

Qualifications

• Years of experience: 3 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.