Position Summary
The Records Management Supervisor is responsible for overseeing all processes related to full lien releases and loan file documents including intake, identification, scanning, indexing, reporting, quality control, distribution, and secure file storage (onsite and offsite).
Primary Responsibilities

• Supervise a team of Record Management Specialists
• Manage lien release process to include oversight of lien release vendor, preparation of lien release documents for specified subservicing clients and resolution of lien release issues.
• Responsible for lien release tracking and reporting to ensure state timeline requirements are met
• Manage mailroom operations
• Oversee all aspects of loan file documents including intake, identification, scanning, indexing, reporting, quality control, distribution and secure file storage (onsite and offsite)
• Aid in the receiving, execution, delivery, and recording of loan modification documents
• Facilitate the processing and movement of trailing documents with offsite imaging & storage partners
• Coordinate the preparation, shipment, and tracking of physical loan files, and documents to destination or from point of origin
• Research and resolve internal and external customer inquiries regarding file/document issues
• Responsible for monitoring KPI dashboard and reporting to ensure business unit meets required SLAs, identify and correct report logic issues, create new reports as needed for business unit or specified subservicing clients
• Responsible for reviewing, approving, or processing invoices related to business unit from third party vendors
• Identify potential issues, concerns or trends and participate in the solution by recommending/developing new policy and procedure improvements
• Coordinate with various internal and external business partners to ensure loan files and documents are accessible in the correct/desired format as needed for loan activities
• Provide leadership, motivation, and development to team
• Facilitate training, learning and knowledge events for departmental staff
• Assist with additional projects or tasks as needed
• Maintain professional and technical knowledge by attending educational workshops or classes; reviewing professional publications; establishing personal networks

Qualifications

• Leadership Skills – self-starting leader with proven ability to see the vision and drive frequent and continual organizational change and improvement to accomplish world-class service and superior quality; proven ability to formulate and execute strategic and tactical organizational and operational plans to improve operational performance and support corporate goals
• Results Oriented – track record of delivering quantifiable results to the organization (i.e. analyze opportunities/risks, develop and execute related action plans and deliver results), highly organized and disciplined
• Operations Management Skills – proven ability to identify, collect and analyze operations performance data, market research data, and other related data to improve performance
• Expertise at consensus and relationship building with internal and external stakeholders
• Excellent written, presentation and oral communication skills
• General knowledge of mortgage servicing documents and mail room operations

Required:

• 2 years of experience in mortgage servicing or records management
• 2 years of supervisory or management experience
• Highschool Diploma or equivalent
• Ability to work independently as well as cooperatively within a team environment
• Organizational skills and attention to detail
• Effective PC skills including intermediate to advanced Microsoft Excel, Word and Outlook
• Excellent oral communication skills, including ability to effectively coach, motivate, and lead staff
• Strong analytical and problem-solving skills with the ability to identify issues & concerns and participate in solutions
• Possess exemplary customer service skills
• Ability to effectively interact and communicate with direct reports, management, peers, and third-party service providers

Desired:

• BA/BS degree
• MSP loan servicing system experience/knowledge

RoundPoint’s Employee Value Proposition:
Grow. Make a difference. Have fun along the way.
Our mission is to serve our homeowners and all of their homeownership needs. We do this by embracing challenges, executing with excellence, and fostering a positive work culture that encourages personal and professional growth. We are on the fast track to becoming the premier marketplace for all things home, and the National Mortgage News and Best Companies Group just named us one of 2019's Best Mortgage Companies to Work For! Without a doubt, RoundPointers are what make this company a great place to work! That’s why we hire individuals who share our core values: Energy, Ethics, Execution, Everyone, and Earn it!
As a RoundPointer, we will empower you to innovate, provide meaningful solutions, set goals and crush them, play hard, and give back to the community! Our secret sauce is our mantra, All In. All Win. Together, we can achieve great things!
Physical Demands & Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job:

• The employee is regularly required to talk or hear.
• The employee is required to sit for extended periods of time and is occasionally required to stand and walk.
• The employee must regularly use hands to finger, handle, or feel objects and is regularly required to reach with hands and arms; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
• The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present.