Deployed Services serves as a dedicated strategic partner to government and other clients. We seek to hire people who share our dedication to excellence, our passion for the work, and our commitment to a collaborative and inclusive work environment.
The Records Management Supervisor holds responsibility for overseeing the entire lifecycle of the program's children's files and records, from their creation to preservation and seamless transfer to the government when required. Key duties include ensuring the accuracy and secure storage of program data and records, aligning with the guidelines set forth by the Office of Refugee Resettlement (ORR) policies and procedures and adhering to the National Archives and Records Administration (NARA) guidelines for federal record-keeping.
Essential Functions:

• Ensuring comprehensive, accurate, and up-to-date case files as well as electronic records on children are always kept confidential and secure and accessible to ORR upon request
• Ensuring that all records are maintained and protected so that confidential information and data are secure and not accessed, used, or disclosed to unauthorized parties or improperly altered
• Establishing an internal file review system to periodically (once per quarter, at the minimum) review individual case files for completeness and accuracy
• Ensuring that active and closed case files will meet or exceed Federal, State, or accrediting agency record retention and management requirements
• Ensuring that electronic case file records will not be accessed outside of the United States by any entity, or through any system
• Ensuring that records, both paper or electronic, are inaccessible in either oral or written form, to unauthorized persons, including the public
• Ensuring that all records created during the family reunification process are uploaded into the UC Portal as that is ORR's official database of record
• Must possess a thorough understanding of ORR's policies and procedures and (NARA) guidelines for federal record keeping
• Establishing and maintaining consistent communication with the Program Director and the Compliance Assurance team is essential to ensure compliance with federal guidelines and contractual requirements are met
• Other duties as assigned

Knowledge and Skills:

• Proficiency in Microsoft Office applications, knowledge of database management, and ability to navigate industry-standard software
• Proficient in documenting and creating processes, along with adept record-keeping skills
• Ability to work with all levels of staff and develop cross-functional relationships
• Demonstrates excellent interpersonal and communication skills
• Possesses exceptional written and verbal communication abilities
• Displays outstanding organizational skills, managing multiple projects simultaneously with meticulous attention to detail
• Ability to work flexible hours. We operate 24/7/365

Education and Experience:

• The minimum requirement for this position is a bachelor's degree in social work, behavioral sciences, human services, or related fields, with a preference for a master's degree
• Minimum of three (3) years' experience in a supervisory or management role
• Three (3) years Office of Refugee Resettlement (ORR) experience preferred
• Experience coaching, developing, and retaining employees and providing a collaborative and positive work environment
• Must be authorized to work in the U.S and able to travel within the Continental United States (CONUS)
• Must pass a drug test, motor vehicle record check, a background check, after accepting a conditional offer of employment

AAP/EEO Statement
Deployed Services, LLC is an Equal Opportunity and Affirmative Action Employer and prohibits discrimination and harassment of any type on the basis of actual or perceived race, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, religious creed, disability (mental and physical) including HIV and AIDS, medical condition (cancer and genetic characteristics ), genetic information, age, marital status, civil union status, sexual orientation, military and veteran status, denial of family and medical care leave, arrest record and/or any other characteristic(s) protected by federal, state or local law.
This policy applies to all terms of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, training, compensation, benefits, employee activities, and general treatment during employment.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)