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Highlight Technologies is seeking skilled and dedicated Tier 2 Help Desk technicians to provide technical support to a 24x7x365 center for the Small Business Administration (SBA) IT service center.
Responsibilities:Responsible for telephone set up and deployment including moves, adds and changes, cell phone and mobile device management.
Resolve complex technical problems affecting mobile devices and troubleshooting of various hardware and software related issues.
Responsible for managing the customers onsite requiring a new phone or resolving any issues related to the mobile device.
Provide end-to-end deployment of mobile devices, including collecting and maintaining required paperwork.
Setup mobile devices either manually or in an MDM (Mobile Device Management) environment.
Deploy and track all mobile device shipments. Collect, decommission, and dispose/surplus of all retired mobile devices.
Provide/update the mobile device vendor websites with accurate user and mobile device information for cell phones, hotspots, etc.
Manage device application assignments within an MDM environment.
Troubleshoots hardware and software problems and errors in mobile devices and equipment or software, determines cause of error or stoppage and applies corrective steps or standard operational techniques in cases where stoppage can be corrected.
Advises Users of operational techniques to correct stoppage, as appropriate.
For over ten years, Highlight has provided Development and Modernization, Secure IT, and Mission Solution services to our federal government customers. Our team knows the technology; we understand how our customers and their stakeholders work; and we know how to implement industry best practices to deliver high-quality, end-to-end solutions that minimize risk and maximize results.
Since our inception, Highlight has had an employee-first mindset. Our mission is to provide employees with rewarding and impactful career opportunities. In 2021, Highlights founder, Rebecca Andino, implemented an Employee Stock Ownership Plan to embody and expand our culture of transparency, teamwork and rewarding the work of our employees. By becoming an ESOP, our employee-owners share in the success of the company through their ownership stake. To learn more about ESOPS, check out: www.esopinfo.org.
Were an Equal Opportunity Employer (EOE) that empowers our people to fearlessly drive change - regardless of their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other characteristics. Our team is dedicated to foster diversity within our teams to promote creativity, innovation, and teamwork to deliver the best solutions for our customers.
To receive compensation and benefits information for this role, contact us or email us at Recruiting@HighlightTech.com Please include the Req ID (this is at the top of the posting under the position title) in the subject line of the email.
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Full Time
$62k-77k (estimate)
05/05/2024
05/20/2024
hltlasers.com
MERIDIAN, ID
50 - 100
Private
RON BLAKE
$10M - $50M
Wholesale
The following is the career advancement route for Help Desk Technician Tier 2 positions, which can be used as a reference in future career path planning. As a Help Desk Technician Tier 2, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Technician Tier 2. You can explore the career advancement for a Help Desk Technician Tier 2 below and select your interested title to get hiring information.