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* Maintains work schedule as assigned and communicates any necessary scheduling requirements to management in advance of schedule release.
* Arrive to work in clean, wrinkle free uniform, well groomed and prepared for shift maintaining a professional appearance.
* Take the initiative to greet guest in warm and friendly manner.
* Provide detailed and thorough knowledge of culinary and beverage items.
* Upsell premium offerings and add on's to enhance guest experience.
* Complete required and suggested training to achieve maximum knowledge .
* Provide thoughtful and complete product suggestions.
* Maintain service in assigned section/on pool deck as determined by supervisor.
* Ensures that all orders are recorded and entered in point-of-sale system accurately and in a timely manner.
* Secures and processes payment quickly and accurately capturing all guests and member signatures on checks.
* Ensures that all food and beverage orders are delivered correctly and promptly.
* Provides all needed condiments, dining utensils, garnishes and any other requests from member or guest.
* Follow all safety and sanitation policies when handling food and beverages.
* Prepare all alcoholic and non-alcoholic beverages following preparation methods and recipe cards to ensure consistency and quality.
* Clear tables during service using proper sanitation methods. Keeping work area clean and organized throughout shift.
* Complete cleaning and stocking duties thoroughly and as assigned.
* Be prepared to speak to the offerings of the entire Resort and Spa including services offered and hours of operation.
* Deliver "I Am Proud" service standards and department-specific signature touch points.
* Establish cross-departmental channels of communication among teammates that are consistent and complete.
* Completes additional training as needed.
* Performs deep cleaning and organizing as assigned.
* Assists with the functions of other positions within the Recreational Center Snack Bar and across the resort as needed.
* Maintains proper functioning and cleaning of equipment used in kitchen and Snack Bar.
* Alerts management of needed product. Rotates dated product as needed. Removes expired product when needed.
* Preps all condiments, salad dressings, portioned proteins, and snack packs. Labeling all items correctly with proper date.
* Have full knowledge of any drink or food specials or any current promotions.
* Washes all dirty trays, baskets or used kitchen utensils.
* Keep the Snack bar supervisor informed about any serious issues.
* Create and maintain cash reports at the end of each day.
* Understands functions of departments across resort property.
* Articulates location of departments and services when required.
* Ability to work flexible schedule including required shifts on weekends, holidays, and as business requires.
* Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction.
* Provide extraordinary service that is "Enriching by Nature."
* Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments.
* Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.
* Be empowered to make things go right if they go wrong.
* Give the guest/member a fond farewell.
* Address feedback by utilizing the LEARN Model.
* Demonstrate a professional appearance and be attentive to what matters most.
* Comply with company policies and procedures.
* Observe and adhere to safety guidelines.
* Perform other duties as assigned.
* Interface positively with other departments, offering assistance when needed.
* Displays care in use of equipment and maintains an organized and professional work environment.
**Minimum Knowledge & Skills:**
* Possess basic math skills.
* Basic knowledge of food presentation, preparation, and handling.
* Customer Service skills.
* Requires ability to communicate and record information in writing.
* Requires basic computer skills.
* **Formal Education and Job-Related Experience:**
* High School diploma or GED equivalent
* Food and beverage experience
* Must be 18 years old or older
* Minimum 6 months experience in the serving industry. Fine Motor Skills
X
Gross Motor Skills
X
Full Time
$23k-30k (estimate)
05/03/2024
05/16/2024
The following is the career advancement route for Pool Server positions, which can be used as a reference in future career path planning. As a Pool Server, it can be promoted into senior positions as a Fast Food Shift Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Pool Server. You can explore the career advancement for a Pool Server below and select your interested title to get hiring information.