SUMMARY
Takes food and beverage orders, pours beverages, serves food and beverages, busses tables, calculates, presents and processes checks while constantly providing exceptional service to all members, resort guests and co-workers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet guests, escort them to their seats and present them with menus and beverage lists.
• Create a warm and welcoming atmosphere for guests and employees.
• Answer questions about menu items and beverages including their ingredients, preparation, accompanying items and make recommendations.
• Inform customers of daily specials.
• Take orders from guests for food and/or beverage items.
• Check identification in order to ensure they meet minimum age requirements for consumption of alcoholic beverages.
• Enter orders and modifications into the POS system quickly, in the proper sequence and use appropriate abbreviations.
• Serve Food and/or Beverages to guests; prepare and serve specialty dishes at tables as required.
• Check with customers to ensure that they are enjoying their meal and experience and take action to correct any problems.
• Observes guests to respond to any additional needs.
• Maintain table appearance by pre-bussing, checking drink levels, removing clutter and presetting necessary utensils.
• Prepare and present checks.
• Remove dishes and glasses from the table or bar and empty them in an orderly fashion in the dishwashing area.
• Collect payments on checks by having checks signed by members or process a credit card.
• Provide continuous and timely service until the guests leave the premises and give them a warm farewell.
• Uphold the standards and expectations of food and service quality set forth by Pronghorn.
• Provides a favorable image of Pronghorn and the Food & Beverage Department at all times to promote its aims and objectives, and to foster and enhance public recognition and acceptance of all our areas of endeavors.
• Follows alcohol awareness procedures for preventing intoxication of guests and handling of an intoxicated guest.
• Helps in the physical set-up of dining rooms, social functions, events and tournaments.
• Perform daily, weekly and monthly side work duties set by F&B Assistant Manager.
• Attend scheduled training seminars and department meetings.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.
• Maintains a favorable working relationship with all other company employees and purveyors to foster and promote a cooperative and harmonious working climate, which will be conducive to maximum employee morale, productivity and efficiency and effectiveness.
• Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of the position.
• Uphold the standards and expectations of food quality and production set forth by Pronghorn.
• Assures that effective orientation and training are given to each new employee. Develops ongoing training programs.
• Able to effectively handle multiple tasks.
• Incorporates safe work practices in job performance.
• Regular and reliable attendance.
• Maintains a professional standard at Pronghorn including, but not limited to, appearance, interaction with members, associates, guests of the club, verbal discussions and written correspondence. Does not discuss work related issues with members and resort guests.
• Supports and adheres to the CORE Values (ie. “The T.R.I.P.”), Service Fundamentals, and Guest Service Philosophy as defined by the Company.
• Maintains positive attitude and the flexibility to take on new and different tasks as assigned by the F&B Assistant Manager.

QUALIFICATIONS

• Required
• To perform this job successfully, an individual must be able to perform each duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Able to pass a drug test and pre-employment criminal background check.
• Must be 21 years of age.
• Must be dressed neatly and well groomed in company approved uniform at all times.
• Must be able to operate P.O.S. computer, make change correctly and make credit card transactions accurately.
• Must be able to safely operate and drive beverage carts.
• Must be able to deliver plated food, clear tables and assist in banquet set up, which may require lifting up to 50 lbs.
• Must be able to calmly respond to angry guests and notify a manager.
• Must be able to read and write notes to hearing impaired guests.
• Stands, walks and sits during the entire shift.
• Must be able to pass server validation.
• Reaches, bends, stoops and wipes.
• Basic cooking principles; grilling items, composing plates and applying condiments.
• Must be able to verbalize menu items clearly to guests while taking their orders or responding to their requests.
• Must be able to hear well amongst loud background noise.
• Must be able to write or memorize orders.
• Must balance at the end of each shift.
• Must be able to effectively card all guests who appear under the age of 30 for alcohol purchases and under the age of 25 for tobacco purchases.

SKILLS

• Required
• High School Diploma Preferred and/or 1-2 years of bartending and customer service experience

CERTIFICATES, LICENSES, REGISTRATIONS
Must maintain current Food Handler Card and OLCC Service Permit.TRAVEL REQUIRMENTS
Local travel may be required in conjunction with Member/Guest events.WORKING CONDITIONS
May include both inside or outside shifts.PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.