•Provide exceptional customer service by being identifiable and accessible at all times, ensuring guests' needs are promptly addressed.
•Decrease response time from guest contact to fulfilling their needs, demonstrating a proactive and attentive approach to customer service.
•Promote in-house facilities and have a comprehensive understanding of all hotel amenities and their hours of operation to assist guests effectively.
•Confer with the Host/Hostess of each function to ensure that all event specifications have been met, ensuring a seamless event experience.
•Familiarize yourself with each group, including knowing the contact person, meeting agenda, and any specific requirements to provide personalized service.
•Assist the Director of Event Operations and Event Services Manager with last-minute pop-ups, changes, or requests, ensuring flexibility and adaptability.
•Maintain constant communication with the Director of Event Operations and Event Services Manager to stay informed and updated on event details.
•Review the Banquet Event Order (BEO) with guests, discussing event times, locations, attendance guarantees, and other relevant details.
•Attend BEO Meetings as necessary to stay informed and prepared for upcoming events.
•Be available to handle various event setup tasks, such as arranging easels, sign placements, registration tables, and small meeting setups.
•Actively solicit feedback from guests to identify opportunities for improving guest services and satisfaction.
•Participate actively in the Guest Response Program, addressing guest concerns promptly and effectively.
•Issue and follow up on Work Orders to ensure timely completion of maintenance and service requests.
•Report gratuities by company guidelines and federal regulations.
•Observe all requirements, training, and restrictions set forth by the ABC board, ensuring compliance with legal and regulatory standards.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)