Event Concierge

Job Overview

The Maybourne Beverly Hills Hotel invites you to explore opportunities to push your creativity and be outstanding in a career that will bring out your craft and passion. We look for people that will share our vision and help bring it to life. If this is something you want to be a part of, we look forward to receiving your application.

Summary of Position

As Event Concierge at The Maybourne Beverly Hills, you will be responsible for executing events on property and for constant clear communication between the Banquet team and the Event Planner. 

Roles and Responsibilities

Job duties include, although are not limited to:

• Prepare all meeting materials for pre-conference meetings, making copies for guests using the event space.
• Assisting with shipping and receiving of event materials or equipment 
• Assisting banquets with refreshing all event spaces
• Making all necessary signage for guests and meeting planners
• Keeping track of group breaks and communicating to banquets and to Housekeeping Public Area teams
• Ensuring all requests in Banquet Event Orders (BEO’s) are delivered.
• Directing guests to correct event areas and functions.
• Assisting with proper delivery of amenities, ensuring proper room table set-ups and equipment are in the correct meeting rooms.
• Communication with Purchasing Department regarding shipping and receiving of group boxes, posting proper group charges to correct master accounts, assisting with bride and groom’s rooms, accurately tracking wedding gifts for guests, assisting with ceremony set-up and clean-up of bridal suite, creating door signs and placing the door signs at the correct rooms.
• Act as a liaison and maintain open lines of communications between Meeting Planner, Event Management, Banquet Culinary team and the service staff to provide the highest level of service. 
• Manage Banquet Department administrative functions including performing daily time edits; making food signs for daily events; making proper changes in Banquet BEO book; calling vendors and ordering rental equipment as specified by Banquets BEO’s; assisting banquet team as needed.

 QUALIFICATIONS:

Qualifications Required:

1. Minimum of one to two years of experience in a similar role in the hospitality industry 
2. High school diploma or equivalent preferred.
3. Must have minimum 2 years of experience in customer service.
4. Must have 1-year event planning experience.
5. Must be able to multitask and keep direction.
6. Must have acute attention to detail.
7. Must have exceptional written and verbal communication skills and be able to use Microsoft Office.

PHYSICAL REQUIREMENTS:

• Moderate noise (i.e. business office with computers, phone, and printers).
• The position requires manual dexterity, grasping, writing, repetitive motion, bending and climbing.
• Prolonged periods of sitting at a desk and working on a computer.
• Possible prolonged periods of standing and walking.
• Must be able to lift 15 pounds at times.
• The job may require working in a fast-paced and sometimes high-pressure environment.

How you Demonstrate your Talent

The guests of The Maybourne Beverly Hills are our top priority. We take great pride to ensure that each and every guest has the most memorable experience that is enhanced by going the extra mile through providing the world-class service our hotels are known for. 

1. Go the EXTRA mile in our efforts
2. Be RESPECTFUL to our guests and colleagues
3. Deliver service in a CARING fashion
4. Be OUTSTANDING
5. Express your own personality – Create your LEGACY
6. Be your NATURAL SELF – Be genuine and sincere with the guest and colleagues

Who you would be working for

Maybourne Hotel Group owns and manages Claridge's, The Connaught, The Berkeley and The Maybourne Beverly Hills – four of the world's most renowned luxury hotels.

Our hotels have histories that stretch back over a century. And, while each one retains its timeless appeal and individual nature, we are committed to ensuring they are always in tune with the wants and wishes of today’s discerning guests.

A warm welcome and cool spirit define The Maybourne Beverly Hills, the newest member of our hotel family. Blending our signature service style with the energy of Beverly Hills, expect culinary creativity and contemporary comfort, all wrapped up in a landmark location. The Maybourne Beverly Hills is California, through and through.

COMPANY BENEFITS:

*The Maybourne Beverly Hills participates in E-Verify.*